Troubleshooting Ramp login & MFA issues

Can't sign in?

Start here: Go to the Ramp sign-in page and try the password reset form. If your account has a password, this will let you reset it. The form will also let you know if your company may use Google or SSO instead. This is the fastest way to figure out which sign-in method your account uses.

Signing in for the first time? Follow the Signing in to Ramp for the first time guide instead.

I'm not receiving the password reset email

1. Make sure you're using your work email — your Ramp account uses the email your company invited you with. This is almost always your work email, not a personal one.
2. Check your spam or junk folder.
3. Try signing in with Google or SSO instead — if your company uses Google Workspace, Okta, or another SSO provider, you may not need a password. Look for "Sign in with Google" or "Sign in with SSO" on the sign-in page.
4. Check if you've accepted your Ramp invite — new employees need to accept the invite email from Ramp before they can sign in or reset a password.
5. Ask your company's Ramp administrator — they can confirm which email your account is under and resend your invite if needed.

Still not working? Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows), an incognito window, or a different browser. If none of that helps, contact Ramp Support.

I'm not receiving the SMS verification code

Try these alternatives — they're available directly on the verification screen:

1. Try a voice call — look for the call option on the verification screen. This calls your phone and reads the code aloud. Voice calls work even when SMS is blocked by your carrier, and this resolves the issue for most users.
2. Try email — if available, select the email option to receive a code by email.
3. Try WhatsApp — if available, you can receive the code via WhatsApp.
4. Check if you opted out of Ramp texts — if you ever texted STOP to Ramp's number, text START back to re-enable. The Ramp short code is 447-267.
5. Check for carrier blocking — some carriers block short code messages by default. Contact your carrier to unblock 447-267, or continue using voice call.
6. International numbers — international phone numbers often can't receive US short code SMS. Ramp will attempt to use a regular phone number for international delivery, but if that does not work, use the voice call or email option instead.

For more detail on SMS troubleshooting, see Troubleshooting Ramp verification codes.

I no longer have access to my MFA phone number

1. On the verification screen, look for the help or trouble option and select the option indicating you no longer have access to your phone number.
2. You'll receive a verification link to your email on file.
3. Follow the prompts to register a new phone number. You may be asked to verify your identity through ID verification.

For full step-by-step instructions, see Updating your multi-factor authentication (MFA) method.

I no longer have my authenticator app

1. Try falling back to phone verification first — if you have a phone number on file, the verification screen may offer SMS or voice call as an alternative. Use that to get in.
2. If phone verification isn't available, look for the help or trouble option and select the option indicating you can't access your authenticator app.
3. Ramp will show you the names of all authenticator apps on your account — double-check each one before proceeding.
4. If none work, you'll be directed to verify your identity through ID verification (photo ID).
5. Once verified, you'll set up a new authenticator app during the recovery flow.

Once you're back in, contact Ramp Support to have the old authenticator removed from your account. This ensures the lost authenticator can't be used to sign in.

For full step-by-step instructions, see Updating your multi-factor authentication (MFA) method.

My passkey isn't working

1. Make sure Bluetooth is on if you're verifying with your phone on a different computer.
2. Try a different browser — password managers (1Password, Bitwarden, NordPass) can intercept the passkey prompt. Try without the extension active.
3. Use a different verification method — if SMS, voice call, or email are available on the verification screen, use one of those to get in.
4. Remove the broken passkey — once signed in, contact Ramp Support to have the passkey removed, then set up a different verification method.

If you can't get past the passkey screen at all, contact Ramp Support — we can remove the broken passkey so you can use a different verification method.

For more on passkeys, see Signing in with Passkeys.

I don't see the option to sign in with a password

Your account may use Single Sign-On (SSO) instead of a password.

1. Try the sign-in option shown on the sign-in screen — Google, Okta, Microsoft Entra, OneLogin, or JumpCloud.
2. If your email is a Gmail/Google Workspace address, Ramp may support Google SSO automatically.
3. If no SSO provider is listed, you may be prompted to use a passkey.
4. If none of these work, try the password reset form — if a password is available for your account, this will let you set one.

I'm getting an SSO error

"Your SSO system returned an error": Your company's SSO configuration may be missing required fields. Contact your IT administrator and ask them to check the SAML attribute mapping — first name, last name, and email must all be configured.

SSO email mismatch: The email in your identity provider (Okta, Entra, etc.) doesn't match what's on your Ramp account. Contact your IT admin to align them.

Google SSO not working: Make sure you're selecting the correct Google account — users often accidentally click their personal Gmail instead of their work email. Try an incognito window to avoid cached credentials.

Admin locked out because SSO is broken: If you're a Ramp administrator and SSO is misconfigured, you cannot bypass it on your own. Contact Ramp Supportwith your company name and admin email — we can temporarily disable SSO enforcement so you can regain access and fix the configuration.

For SSO setup and configuration, see Setting up single sign-on (SSO) in Ramp.

Understanding Ramp error messages

Still need help?

1. Ask your company's Ramp administrator first — they can check your account status, confirm your sign-in method, resend invites from People > Invites , and update your phone number for MFA.
2. If your admin can't resolve it, contact Ramp Support for further assistance.

For more background on how MFA works at Ramp, see Multi-factor authentication (MFA) overview.