Troubleshooting Ramp login & MFA issues

Overview

Start here: Go to the Ramp sign-in page and try the password reset form. If your account has a password, this will let you reset it. The form will also let you know if your company may use Google or SSO instead. This is the fastest way to figure out which sign-in method your account uses.

Signing in for the first time? Follow the Signing in to Ramp for the first time guide instead.

I'm not receiving the password reset email

Important: If your company uses Google Workspace, Okta, Microsoft Entra ID, OneLogin, JumpCloud, or another SSO provider, your account may not have password sign-in enabled. Password reset emails are sent for accounts that can use passwords. If no reset email arrives, ask your Ramp Admin to review sign-in controls in Settings > Company settings > Security.

Try these checks in order:

1. Use the email your company invited you with — your Ramp account may be tied to an older work email, alias, or pre-migration domain.
2. Check spam, junk, quarantine, and email filtering — ask your IT team to allowlist emails from @ramp.com if corporate filtering blocks reset messages.
3. Try Google or SSO instead — if your company requires SSO, use the sign-in option shown on the Ramp sign-in page instead of requesting a password reset.
4. Ask your Ramp Admin to confirm your account email and sign-in method — Admins can confirm the email on file, resend an invite, or update role-based sign-in controls.
5. Check whether you've accepted your Ramp invite — new users need to accept the invite email from Ramp before they can sign in or reset a password.

Still not working? Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows), an incognito window, or a different browser. If none of that helps, contact Ramp Support.

I'm not receiving the SMS verification code

Try these alternatives — they're available directly on the verification screen:

1. Try a voice call — look for the call option on the verification screen. This calls your phone and reads the code aloud. Voice calls work even when SMS is blocked by your carrier, and this resolves the issue for most users.
2. Try email — if available, select the email option to receive a code by email.
3. Try WhatsApp — if available, you can receive the code via WhatsApp.
4. Check if you opted out of Ramp texts — if you ever texted STOP to Ramp's number, text START back to re-enable. The Ramp short code is 447-267.
5. Check for carrier blocking — some carriers block short code messages by default. Contact your carrier to unblock 447-267, or continue using voice call.
6. International numbers — international phone numbers often can't receive US short code SMS. Ramp will attempt to use a regular phone number for international delivery, but if that does not work, use the voice call or email option instead.

For more detail on SMS troubleshooting, see Troubleshooting Ramp verification codes.

I no longer have access to my MFA phone number

1. On the verification screen, look for the help or trouble option and select the option indicating you no longer have access to your phone number.
2. You'll receive a verification link to your email on file.
3. Follow the prompts to register a new phone number. You may be asked to verify your identity through ID verification.

For full step-by-step instructions, see Updating your multi-factor authentication (MFA) method.

I no longer have my authenticator app

1. Try falling back to phone verification first — if you have a phone number on file, the verification screen may offer SMS or voice call as an alternative. Use that to get in.
2. If phone verification isn't available, look for the help or trouble option and select the option indicating you can't access your authenticator app.
3. Ramp will show you the names of all authenticator apps on your account — double-check each one before proceeding.
4. If none work, you'll be directed to verify your identity through ID verification (photo ID).
5. Once verified, you'll set up a new authenticator app during the recovery flow.

Once you're back in, contact Ramp Support to have the old authenticator removed from your account. This ensures the lost authenticator can't be used to sign in.

For full step-by-step instructions, see Updating your multi-factor authentication (MFA) method.

My passkey isn't working

1. Make sure Bluetooth is on if you're verifying with your phone on a different computer.
2. Try a different browser — password managers (1Password, Bitwarden, NordPass) can intercept the passkey prompt. Try without the extension active.
3. Use a different verification method — if SMS, voice call, or email are available on the verification screen, use one of those to get in.
4. Register a new passkey if the old one is on a lost device — if you can sign in with a password or another MFA method, go to Settings > Personal settings > Security, remove the old passkey, and add a new one on your current device.
5. Start account recovery if you cannot sign in at all — if every passkey is unavailable and no fallback method works, use Ramp's account recovery process or contact Ramp Support for identity verification.

If you recently changed devices, your passkey may still be stored only on the old laptop, phone, security key, or password manager. For more passkey recovery options, see Signing in with Passkeys.

I don't see the option to sign in with a password

Password availability is controlled by your company's Ramp sign-in controls. If you only see Google, Okta, Microsoft Entra ID, OneLogin, JumpCloud, or another SSO option, either your company requires SSO-only sign-in or password sign-in has not been enabled for your role or account.

If you're a Cardholder or another non-admin user, contact your company's Ramp Admin. Ramp Support cannot override company-level authentication settings for you. Admins can review sign-in controls and add a password exception if company policy allows it.

I reset my password but still can't sign in

If your password reset succeeded but sign-in still fails, confirm that your browser is not filling an old password. Clear your saved Ramp password, try an incognito window, or sign in from a different browser before requesting another reset.

If the reset link expired, request a new reset from the Ramp sign-in page. Password reset links expire after 24 hours for security.

If you reset your password but Ramp still redirects you to SSO, your company may require SSO-only sign-in. Use the SSO option shown on the sign-in page, or ask your Ramp Admin to review sign-in controls.

My account is locked or suspended

A locked account is usually a temporary security restriction after suspicious activity or too many failed attempts. Check your email for a Ramp security message and follow the instructions in that message before trying again.

A suspended account requires review before access can be restored. Ask your Ramp Admin to confirm whether your user profile is active. If your Admin cannot restore access, contact Ramp Support with your company name, account email, and the error message you see.

I'm getting an SSO error

"Your SSO system returned an error": Your company's SSO configuration may be missing required fields. Contact your IT administrator and ask them to check the SAML attribute mapping — first name, last name, and email must all be configured.

SSO email mismatch: The email in your identity provider (Okta, Entra, etc.) doesn't match what's on your Ramp account. Contact your IT admin to align them.

Google SSO not working: Make sure you're selecting the correct Google account — users often accidentally click their personal Gmail instead of their work email. Try an incognito window to avoid cached credentials.

Admin locked out because SSO is broken: If you're a Ramp Admin and SSO is misconfigured, you cannot bypass it on your own. Contact Ramp Support with your company name and admin email — we can temporarily disable SSO enforcement so you can regain access and fix the configuration.

For SSO setup and configuration, see Setting up single sign-on (SSO) in Ramp.

Understanding Ramp error messages

Still need help?

1. Ask your company's Ramp Admin first — they can check your account status, confirm your sign-in method, resend invites from People > Invites, and update your phone number for MFA.
2. If your admin can't resolve it, contact Ramp Support for further assistance.

For more background on how MFA works at Ramp, see Multi-factor authentication (MFA) overview.