Overview
Having trouble logging into Ramp? Follow these steps to get back on track.
Before you begin
- Make sure you’re using the correct login method: email and password or Single Sign On (SSO).
- If you aren’t sure if you’ve used a password or SSO in the past, try using the password reset form. The form will either allow you to reset your password or email you if your organization uses SSO.
- If you’re logging in for the first time, follow this guide.
Jump to:
- Forgotten credentials
- Stolen password
- Not receiving password reset email
- Understanding Ramp error messages
- Single sign-on (SSO) issues
- Multi-factor authentication (MFA) issues
- Additional resources
What if I forgot my credentials?
Forgotten username
If you forgot your username, try signing in with the email address associated with your Ramp account. If you’re still unsure, contact your IT department for help.
Forgotten password
If you forgot your password, first request to reset your password. Then, follow the instructions in the email you receive.
What if my password was stolen?
If you believe your password was stolen, reset it immediately using the password reset link and notify your IT department.
What if I didn't receive a password reset email?
First, check your spam or junk folder. Ensure you’re using the email address associated with your Ramp account. If you still haven’t received it, contact our support team for further assistance.
What if I’m seeing an error message?
| Message | Reason |
| We're unable to log you in. | Your account may be locked, or your account may have been deactivated. Please confirm with your Administrator. |
| Network error encountered. | This usually indicates a device or network issue. Please try a different browser, device, and/or network. Also, make sure to disable any ad blockers or VPNs. |
| Too many failed login attempts. Wait and try again or reset your password. | Please wait before trying to log in again. Unfortunately, the exact wait time is out of our control. |
| Your session has expired. Sign in again. | This may be due to timezone issues. Please make sure your device timezone aligns with the server. You can validate this here. |
| We are having trouble authenticating you. Try again or contact support. | Likely due to too many login attempts. Please reset your password and wait before logging in again. |
| Oops, something went wrong. | Please contact our support team for further assistance. |
What if I'm facing SSO issues?
Google SSO
- Ensure you’re using the correct email address registered with Ramp. Sometimes users accidentally select their personal email address.
- If needed, contact your IT department for clarification.
SAML SSO (e.g. Okta, Microsoft Entra ID)
- Ask your IT department if Okta SSO is activated for Ramp.
- Confirm your email address is enabled to access Ramp.
- Try logging in directly to Ramp instead of through Okta.
What if I'm facing issues with multi-factor authentication (MFA)?
All Ramp accounts use multi-factor authentication (MFA). If you need help configuring or troubleshooting MFA, read this support article.
What if I still need help?
Below are some additional resources you can reference:
- Review the initial sign-in guide for first-time Ramp users.
- Ensure your web browser allows pop-up windows; blocking them can cause login issues.
If you’ve followed these steps and still can’t log in, please vote on the article and provide a comment with feedback about what's missing - we are always trying to improve these articles!
After that, contact our support team for further assistance.