Overview

As a Ramp user, here is everything you need to know to submit reimbursements and get paid back on Ramp. Jump to: 

1. Setup your account
2. Submitting reimbursements
3. Bulk upload, memos, and submission
4. Reviewing reimbursements

Setup your account

Once your company has turned on reimbursements, you'll see the Reimbursements button on the top-right-hand corner as shown below on the "My Ramp" tab:

Add your personal bank account. If your company has turned on ACH payments via Ramp, you'll need to add your US-based personal bank account in order for your organization to pay you directly if your reimbursement is approved (this typically takes 3 business days once a reimbursement is approved). If your company hasn't turned ACH payments on, you'll be reimbursed and paid outside of Ramp by your admin or manager. Note: Ramp currently only supports ACH payments for US-based bank accounts, so if you do not have a US-based bank account, your Ramp Administrator will have to facilitate a payment outside of Ramp for approved reimbursements.

Submitting Reimbursements

Submit a reimbursement: To submit a new reimbursement, there are a few ways.

1. Under "My Ramp" > "Reimbursements", you may click on "New Reimbursement", drag and drop receipts, or you may duplicate any reimbursement by clicking into the draft, approved, or rejected reimbursement. You will then have to add a receipt, memo, and any other policy requirements that your organization requires.
2. You can also create new reimbursements by emailing one or more receipts to reimbursements@ramp.com. (Emailing multiple receipts will create multiple reimbursements.) You can also submit reimbursements from your mobile browser!
3. Finally, download our mobile app (iOS) to submit receipts easily on the go.

Reimbursements will auto-save as you’re editing and appear as a draft on your Reimbursements main page if you click the “Back” button. You or anyone in your approval chain may edit the reimbursement amount leading up to the final approval. Find out how this affects your approval flow here →

Wait for approval: Once you submit a reimbursement, it'll be routed to either your direct manager or admins for approvals, or a combination of individuals if your company has multi-approvals enabled. If a reimbursement is rejected, you will have the ability to edit this reimbursement and re-submit it.

Get paid back: Once approved, you should receive funds directly into your bank account. Expect 1 transaction for every reimbursement submitted on Ramp. This process typically takes 3-5 business days. If your company hasn't enabled payments via Ramp, your company will pay you outside of the Ramp platform. Please contact your company administrators with any questions about payments outside of Ramp.

Bulk upload, memos, and submission

Multiple receipts may also be submitted together, in Ramp or via email, and our AI will quickly generate draft reimbursements. Edit multiple reimbursements at once, add the relevant information, and bulk submit. Find it in our app here →

Bulk Submission in Ramp

1. Navigate to My Ramp → Reimbursements
2. To bulk upload (up to 20 at a time):
1. Drag and drop multiple receipts
2. Or, click on Bulk Upload in the upper right hand corner
3. Once the reimbursement drafts load, you may select the checkbox on the left-hand side of the page to bulk edit the memo and category.
4. Once the required fields are filled in, the submit button will turn green, and you may bulk submit

Reviewing reimbursements

After submitting a reimbursement, you can review an Active (has yet to be approved) or Historical (previously approved / rejected) reimbursement from your Reimbursement tab. Click into any transaction for additional information. See more on reviewing reimbursements here.