Sage Intacct Sync Error | The record {record_type} {record_no} was not found

Overview

Available on Ramp Plus. See Ramp Plus overview for plan details.

This error occurs when Ramp attempts to sync a transaction to a bill record in Sage Intacct that cannot be found. This usually happens when the bill is posted at a different entity level than Ramp expects, or when the matched bill is out of date and needs to be refreshed and re-matched.

Resolve the Sage Intacct "record not found" sync error

Confirm the bill is posted at the appropriate entity level (Top Level vs. Entity Level) and matches Ramp's Entity Subsidiary Mapping.

If the entity mapping does not match:

• Update the bill so it is posted at the entity level that matches Ramp's Entity Subsidiary Mapping, and confirm the correct subsidiary is mapped to the Ramp entity — see Ramp support for multi-entity businesses.
• For multi-currency Sage Intacct, bills cannot be matched at the top credit card level and must be created and opened at the entity level.
• Re-match the transaction to the corrected bill, then retry the Sync.

If the entity mapping matches:

1. Unready the credit card transaction.
2. Unmatch the bill. If Remove transaction is unavailable for the matched accounting-provider bill, contact Ramp Support to unmatch it (see Match transactions to open bills).
3. Ensure the most up-to-date bill is available by refreshing the bill or completing an Accounting Field refresh.
4. Match the transaction to the bill again.
5. Mark the transaction as Ready.
6. Proceed to Sync.