Submit your payment and tax details as a vendor

Overview

An Information Request is a secure email sent by a business that uses Ramp to manage their payments. The business needs your payment and/or tax information so they can pay you through Ramp. This article explains what to expect when you receive an Information Request and how to complete it.

To respond, sign in through the secure link in the email. For account setup guidance, see Vendor Portal access.

Why you received this request

A business that uses Ramp for payments has asked you to provide your payment and/or tax details (and maybe additional documents/forms). This typically happens when:

• A new customer is setting you up as a vendor in their system
• A customer is preparing to pay an invoice and needs your banking information
• A customer needs updated or verified payment details on file
• A customer needs your tax details for tax filing purposes

The email comes from [email protected], which is an official Ramp email address. Ramp is a financial operations platform used by tens of thousands of businesses to manage their spending and pay vendors. This request is legitimate and part of a secure process to ensure payments reach the correct account.

The message body may contain the email address of the person at that business who sent the request, a custom message, or a company logo from that business. If you don't recognize the business name, don't submit your information and contact the business directly to confirm that they sent the request.

How to fill out the request

Step 1: Open the email

Look for an email from [email protected], check your spam or junk folder if needed. You may need to add [email protected] to your allowlist.

Step 2: Open the request

Sign in through the secure link to open the page where you can enter your payment and tax details.

Step 3: Review the request

On the secure page, confirm which business sent the request. The page shows the name of the Ramp customer requesting your details and what information they need.

Step 4: Enter your payment details

Depending on what the business has requested, you may need to provide one or more of the following:

• ACH (direct deposit) — Your bank account number and routing number. You can enter these manually or connect your bank account securely through an automated bank connection. The automated option uses bank-grade encryption, and Ramp never has access to your sign-in credentials.
• Check mailing address — The address where you want to receive paper check payments.
• International wire (SWIFT/IBAN) — Your SWIFT code and IBAN or account number for international transfers.

If the request was sent from a specific invoice, the available details may be limited to the payment method and currency selected by the business. If the request includes payment details, provide one of the payment methods shown on the form.

If the business requested ACH ownership verification, complete the prompts during the request, including any required supporting bank documentation. See Bank account confirmation.

Step 5: Enter tax details (if requested)

The business may also request your tax information. Depending on your location, this could include:

• W-9 (US-based vendors) — Your legal name, federal tax classification, and Taxpayer Identification Number (TIN). You can upload a completed W-9 form, which Ramp will parse automatically, or enter the details manually.
• W-8 (international vendors) — Upload your completed W-8 form. Some requests also let you enter international tax details manually.

Step 6: Submit the form

After entering all requested information, review your entries and submit the form. You will see a confirmation that your details have been sent to the requesting business.

Vendor Portal access

Ramp creates or reuses your free Vendor Portal account when you sign in through the request link. If you are new to Vendor Portal and are prompted to create an account, you will need to complete the setup before submitting your details. A Vendor Portal account lets you:

• Track payment statuses from your Ramp customers
• Manage your payment and tax details in one place
• Share stored details with future requests automatically
• Send invoices directly to connected customers

What happens after you submit

Once you submit your details:

1. The business that requested your information is notified that your details are available.
2. Your submitted payment and tax details may require review or approval before they are applied to the business's vendor record.
3. The business can use the submitted payment details after any required checks and approvals are complete. See Vendor Approvals.

If the business requested details for a specific invoice, submitting them does not bypass required reviews or approvals before payment can proceed.

An ACH submission may still be awaiting ownership checks or your customer's review. Follow the status shown in the request; see Bank account confirmation.

Frequently asked questions

Is this request legitimate? What if I do not recognize the company that sent this request?

Information Requests from Ramp are sent from [email protected]. Ramp is a financial operations platform used by tens of thousands of businesses. If you received this email, it means one of your customers or business partners is using Ramp to process payments and needs your details on file. You can verify the request by checking the business name in the email against your known customers. If you are unsure or don't recognize the company name, contact the business directly to verify whether they sent the request.

Can I update my payment details after submitting?

Yes, if you created a Vendor Portal account. You can update your payment details at any time from Payment details. Changes may be sent to the business for review and acceptance before future payments use the new information. If you did not create a Vendor Portal account, ask the business to send you a new Information Request.

The link in my email is not working or says it has expired. What should I do?

Information Request links expire after 30 days. If your link has expired, contact the business that sent the request and ask them to resend it. You will receive a new email with a fresh link.

Who do I contact if I have issues?

If you have trouble with the form or the link, reach out to the business that sent you the request. They can resend the request, provide additional context, or add your details manually on their end. If you have a Vendor Portal account and need help, you can contact Ramp Support through the help menu in your portal.

I received multiple requests from the same company. Why?

The business may have sent follow-up requests if the original was not completed or if they need additional information (for example, tax details in addition to payment details). You may have multiple active requests when the business needs different details or when requests are tied to different payment methods or currencies. Use the link for the request you want to complete. Expired links no longer work.

What payment methods can I provide?

Depending on what the business has requested, you can provide ACH (direct deposit) details for US bank accounts, a mailing address for check payments, or international wire details (SWIFT/IBAN). Some requests may be limited to a specific payment method based on the invoice currency.