Ramp gives you powerful controls over corporate credit cards with its wide variety of features. This includes the ability to order cards with ease, whenever you need it. This article will cover the various cases in which you might want to reorder a card, how to reorder, and what will happen when you do.
In case you were wondering, all card reorders are free!
Due to security reasons, we cannot reissue a Ramp card with the same card details - every reorder will create an entirely new Ramp card.
If you just want to know in what cases you can reorder a card, click here to jump to common cases for reordering physical cards.
As you can create and have as many virtual cards as you want, whenever you want, "reordering" a virtual card is exactly the same process as just creating one.
To learn how to create a virtual card, you can read this article.
Reordering physical cards works differently from virtual cards. As each Ramp user is allowed to have only one physical card, ordering and activating your new physical card will ultimately terminate your previous physical card.
To reorder physical cards:
- Go to the physical card you want to reorder.
- Scroll down to the bottom of the card details page until you see a button "Replace lost or damaged card".
- When you click on that button, you will see a page with three options. Select the appropriate option as needed for your circumstances.
You will be then directed to a page where you can enter your address details. Click Terminate & Replace Card/Request New Card to finalize the order.
We'll then process your order (1-3 days) and ship out your new card with tracking and 2 day shipping. Please note, that signature is required for delivery of the card so it is best to ship it to an address that has a person that can sign for the package when it arrives. Your tracking information will be available on your Ramp dashboard to anticipate it's arrival.
Common Cases for Reordering Cards
This section will cover the most common scenarios in which you may need to reorder a card and what the best option to select is.
Physical card order never arrived
If you (re)ordered a card through Ramp and it has not arrived, this can be due to an incorrect shipping address or an issue with the carrier. Please double-check the address before ordering.
Select Card was never received as the option when you're on the Replace Card page. This will immediately terminate the previous card that never arrived for security purposes.
Physical card was lost or stolen
If you don't know where your Ramp Card is or believe it to be stolen, we recommend you first lock your physical card from your Ramp Dashboard using the Lock Card feature.
Then, you can proceed to reorder the card by selecting Card was lost/stolen as the option when you're on the Replace Card page. This will immediately terminate the previous card that is no longer in your possession for security purposes.
Physical card is still in possession but may be compromised
If you still have your Ramp card, but you believe the card details may have been compromised, we recommend you first lock your physical card from your Ramp Dashboard using the Lock Card feature. Then you can proceed to reorder the card in two different ways, depending on your needs.
- Select Card was lost/stolen as the option if you want to terminate the card right away. A card order will be placed and the card being replaced will immediately become unusable.
- Select Card is damaged as the option if terminating the card immediately will disrupt business activity. A card order will be placed and the card being replaced will not be terminated until you activate the new card. If you choose this option, it is recommended you keep the card locked whenever it is not in use.
Physical card is damaged and you want a replacement
If you have a Ramp card that is damaged, or does not work, you can reorder a card that will not disrupt any activity that has already placed on the card (useful for cards that have subscriptions or any reoccurring spend on it).
Select Card is damaged as the option when you're on the Replace Card page. This will postpone the termination of the previous card until you activate the new card. This is intended to allow you to replace cards with the least amount of possible disruption to your business activities.
Physical card is defective or has incorrect information
In the rare case that the wrong name is printed on the card, you will have to reach out to Ramp Support, as there may be an underlying issue causing the defect. Reordering a card in this case may just repeat the issue.
Please resolve the issue first with Ramp Support by providing a clear case of what is wrong, and what the correct information should be.
Other reasons not specified here
If you need to replace a Ramp card for a reason that isn't covered in this article, you can still do so! When reordering a card, just select the reason accordingly based on the behavior you want the card reordering process to follow:
- Select Card was lost/stolen as the option if you want the card to be terminated immediately.
- Select Card is damaged as the option if you want the card to only terminate when you activate the new card.