Ramp gives you powerful controls over corporate credit cards with its wide variety of features. This includes the ability to replace cards with ease, whenever you need it. This article will cover the various cases in which you might want to reorder a card, how to reorder, and what will happen when you do. 

In case you were wondering, all card reorders are free!

Due to security reasons, we cannot reissue a Ramp card with the same card details - every reorder will create an entirely new Ramp card. 

Jump to Section:

1. How to Reorder Physical Cards
2. Possible Reasons to reorder
   • Card was lost/stolen
   • Card is damaged
   • Card was never received
   • Physical card is defective or has incorrect information
   • Other
3. Virtual Cards

How to Reorder Physical Cards

Reordering physical cards works differently from virtual cards. As each Ramp user is allowed to have only one physical card, ordering and activating your new physical card will ultimately terminate your previous physical card.

I never received my card:

1. Go to the Ramp app and select the physical card
2. Select "I never received my card"
3. Enter shipping address to re-order
   We recommend you double check your shipping address before placing another order, and ordering it to a place you know you can receive this package.
   

If you've already activated your card, to reorder:

1. Within the Ramp app, select the physical card you want to replace.
   1. Don't have a card or it was already terminated? Order a new card instead!
2. At the bottom of the physical card details page, you'll see a 3 dots. Clicking on the 3 dots shows additional actions such as "Replace lost or damaged card".
   1. When you click on that button, you will see a page with three options. Select the appropriate option as needed for your circumstance.
      If a relevant one is not available, select "Card was lost / stolen" if you'd like the physical card to be immediately terminated and "Card is damaged" if you'd like to continue using your card until the new one arrives.

3. You will be then directed to a page where you can enter your address details. Click Terminate & Replace Card/Request New Card to finalize the order.

   

   We'll then process your order (1-3 days) and ship out your new card with tracking and 2 day shipping. Your tracking information will be available on your Ramp dashboard to anticipate its arrival. 

Possible Reasons to Reorder

This section will cover all the options for reorder, and the most common scenarios for which you will reorder a card with that option.

Card was lost/stolen 

This option will immediately terminate your current physical card. 

You can use this as the standard option for replacing your Ramp card; in most cases, it is best to terminate your previous card immediately for security purposes.

Common cases in which you should reorder your card include:

• Card was lost or stolen
• Card details are compromised/fraudulent charges are occurring.

Card is damaged

This option will not immediately terminate your current physical card. Your physical card will remain active and another card will be ordered and shipped to the address specified. The older physical card will be terminated when you activate your new Ramp card.

Reordering your card under the damaged reason is best used in cases where your card may be experiencing degraded performance due to wear and tear, or has a defect that you wish to rectify, but is otherwise generally usable. This option will allow you to keep using your Ramp card while your replacement ships.

Do not use this option when your card is compromised - terminating your cards is the best way to prevent fraudulent charges from occurring.

Card was never received

This option will immediately terminate the previously ordered card.

You should only use this option when a card that you (re)ordered did not arrive or you did not receive it (including if the card was returned to sender). We highly recommend you check your shipping address before placing another order, and ordering it to a place you know you can receive this package.

Physical card is defective or has incorrect information

In the rare case that the wrong information is printed on the card, you will have to reach out to Ramp Support, as there may be an underlying issue causing the defect. Reordering a card in this case may just repeat the issue.

Please resolve the issue first with Ramp Support by providing a clear case of what issue is affecting your Ramp card.

Not sure or reason not specified here?

If you need to replace a Ramp card for a reason that isn't covered in this article, you can still do so! When reordering a card, just select the reason accordingly based on the behavior you want the card reordering process to follow:

• Select Card was lost/stolen as the option if you want the card to be terminated immediately.
• Select Card is damaged as the option if you want the card to only terminate when you activate the new card.

Virtual Cards

As you can create virtual cards instantly at your convenience, "reordering" a virtual card is exactly the same process as just creating one. 

To learn how to create a virtual card, you can read this article.