Ordering or requesting physical cards, virtual cards, and funds

Overview

We understand that ordering a card or requesting funds is an important step in accessing Ramp's features and managing your expenses. We want to make this process as easy as possible. Below are instructions for ordering both physical cards, virtual cards, and funds. We've also described how shipping works domestically (United States) and internationally.

Jump to:

1. Ordering a physical card
2. Physical card shipping
3. Requesting a virtual card or funds

Ordering a physical card

Each employee can only have one physical card at a time. Ramp can send a physical card to any domestic (United States) address excluding PO boxes. Ramp can also ship to an international address.

For admins, owners, and managers

If you're an admin or owner, you can order a physical card for yourself or your team by following these steps:

1. From your "My Ramp" menu, click on "Request Funds."
2. Select the type of card you want to order.
3. Fill in the required information, double-check your shipping address for accuracy, or ask for an address from your cardholder through Ramp, and click "Issue" once finished.
4. If you're creating a card for a colleague who hasn't joined Ramp yet, the card will be shipped to them once they sign up.

For employees

If you were invited to Ramp with a physical card, you'll be prompted to enter your shipping address when you accept the invite during the onboarding flow. However, if you need to request a physical card, please follow these steps:

1. From your "My Ramp" menu, click on "Request Funds" in the top right corner.
2. Select the type of card you need.
3. Fill out the required information on the following screen and click "Create Card" once finished. This request will be sent to your manager or company-specified approvers for review.
4. Once approved, we'll process your order within 1–3 days and ship your new card with tracking and 2-day shipping. You can find the tracking information on your Ramp dashboard to anticipate its arrival.

Physical card shipping

Updating my shipping address: If you need to update your shipping address before you receive your physical card, you can do so by going into your dashboard, clicking your physical card, clicking "Replace Card." Please see more information on reordering here.

Updating the name listed on my card: If you need to update your listed name, before you reorder your physical card, you can do so by going into your dashboard, clicking on Settings > Personal Settings, click "Edit Profile," and update your name. Please see more information on updating your name here.

Reordering physical cards: If you need to reorder a physical card, you can easily do so via our website directly. However, if you need to reorder a second time, please note you'll need to reach out to our customer experience (support team) for assistance. Once a second physical card is issued and activated, the original physical card will be automatically canceled.

International shipping: If you need to ship to a country that's not available when you enter your address, please contact Ramp Support. Ramp is unable to ship physical cards to the following countries due to regulatory restrictions, however, there may be other countries not listed below as the list is ever-changing.

Requesting a virtual card or funds

For admins, owners, and managers

As an admin or owner, you can request a virtual card or funds for yourself or your team by following these steps:

1. From your "My Ramp" menu, click on "Request Funds."
2. Select the type of funds you want to request.
   1. "General expenses" are for day-to-day expenses. If your employee has a physical card, their funds will not have a card number by default. They can spend their funds via their physical card. 
   2. "Virtual cards" are a type of funds that are meant for online-only purchases and are issued with a card number.
3. Fill in the required information and click "Issue Funds" once finished.
4. The funds details will be available immediately for use

For employees

If your manager has created a virtual card or funds for you, it'll be available for use as soon as you sign up for Ramp. If you need to request a virtual card or funds, please follow these steps:

1. From your "My Ramp" menu, click on "Request Funds" in the top right corner.
2. Select the type of funds you need.
   1. "General expenses" are for day-to-day expenses. If you have a physical card, your funds will not have a card number by default. You can spend your funds via your physical card. 
   2. "Virtual cards" are a type of funds that are meant for online-only purchases and have a card number.
3. Fill out the required information on the following screen and click "Request Funds" once finished.
4. Your virtual card or funds details will be generated and available immediately upon approval.

We understand that ordering a card and/or requesting funds are essential steps in using Ramp. If you have any further questions or need assistance, please don't hesitate to contact our dedicated support team. We're here to provide a seamless experience with Ramp.