Reordering physical cards

Overview

Ramp offers robust controls over corporate credit cards, including the ability to easily replace physical cards when needed. This article covers when and how to reorder a card and what happens when you do.

For security reasons, each reorder creates a new Ramp card with different details. The original card is automatically terminated if a second physical card is issued and activated. For guidance on what to do with the old card, see Dispose of an old physical card.

All card reorders are free.

How to reorder physical cards

Reordering physical cards differs from virtual cards. For a card eligible for replacement, you can replace your own physical card again two days after your last replacement request. If Replace card is unavailable, see what to do. To replace an employee's card, ask an Admin who can manage physical cards. For an activated card, see How can I reorder an activated card?. Use If your employee never received their card only if the card did not arrive.

Please note: Once a card is created, we cannot update the shipping address. If you need to send the card to a new address, you can just reissue a new card.

For more detailed steps regarding the delivery status of shipped physical cards, please review this article.

I never received my card

  1. Sign in to Ramp and click on your physical Ramp card
  2. Select Replace card
  3. Select " Card was never received or has incorrect shipping address "
  4. Enter the shipping address to re-order
    We recommend that you double-check your shipping address before placing another order and that you order it to a place where you know you can receive this package.
  5. Click on Request New Card

Please note: This action is only available using Ramp on the web (desktop and mobile) and is not available on the mobile app.

If your employee never received their card

  1. Sign in on the web and go to Manage spend > Cards > Physical cards
  2. Click on the card you wish to replace and select Replace card
  3. Select " Card was never received or has incorrect shipping address "
  4. Enter the shipping address to re-order
    We recommend that you double-check your shipping address before placing another order and that you order it to a place where you know you can receive this package.
  5. Click on Request New Card

How can I reorder an activated card?

  1. On the web, select the physical card you want to replace.
  2. At the bottom of the card details page, click Replace card . Choose the appropriate reason for replacement: " card was lost or stolen " or " card is damaged ."
  3. Enter your address details and click terminate & replace card/request a new card to finalize the order.

Delivery estimates vary by card type, destination, and shipping method. On the web, select the physical card and click Track order when available. More info regarding delivery status can be found here.

I don't have the option to "Replace card" what should I do?

If your last replacement request was less than two days ago, wait until the cooldown ends and try again. If Replace card is unavailable because the physical card has been terminated or was never activated, order a new one instead.

Possible reasons to reorder

This section covers reorder options and common scenarios for each.

What to do if my card is lost/stolen

What to do if my card is damaged

What to do if my card was never received

What to do if my card is defective or has incorrect information

Other reasons not specified

How to reorder funds

Because you can create or request funds at your convenience, "reordering" funds is the same process as just creating one.

To learn how to create or request funds, you can read this article.