How to use cashback rewards

Overview

Cashback can be redeemed by Admins or Business Owners in Ramp for:

• Card statement payments
• Ramp Plus payment - (if subscribed to our optional, paid plan)
• Flex fees
• Airline and hotel loyalty points
• Gift cards

Your cashback will continue to accrue over time and will not expire. You can view your company's earned and redeemed cashback activity in the Insights → Rewards tab → Rewards activity.

Jump to:

• Card statement payments
• Ramp Plus payments
• Flex fees
• Airline and hotel loyalty points
• Gift cards
• FAQs

Applying cashback to reduce or pay a statement payment

You can redeem cashback to reduce your card statement balance at anytime in the Insights or Expenses tab as long as you don't have any outstanding balances to Ramp. Any cashback redeemed for card statement payments will apply in the relevant statement period. 

From Insights → Rewards tab:

1. Click Reduce card balance
2. Type in the amount you want to redeem for your card statement

From the Expenses → Transactions tab :

1. Click Payments
2. Click Redeem cashback
3. Type in the amount you want to redeem for your card statement

Applying cashback as a Ramp Plus payment

Activate automatic deduction of available cashback to pay for your Plus plan. Here's how it works:

Example 1:

• You have $500 in cashback
• Your Plus monthly plan is $120/month
• Ramp automatically deducts $120 in cashback to pay for your Plus plan
• You then have $380 available in cashback 

Example 2:

• You have $500 in cashback
• Your Plus monthly plan is $1100/month
• Ramp automatically deducts $500 in cashback and debits $600 from your linked bank account to pay for your Plus plan
• You then have $0 available in cashback

From the Insights → Rewards tab:

1. Click Plus payments settings
2. Click Activate to deduct available cashback for your next Plus payment

Turn off at any time by following the same steps and click "On for the next bill"

From the Settings → Ramp Plus tab:

1. Click the Settings button in the top right of your screen
2. Click Activate to deduct available cashback for your next Plus payment

Turn off at any time by following the same steps and click "On for the next bill"

Applying cashback toward Flex fees

You can use cashback to play Flex fees. The Insights → Rewards tab will direct you to the Flex tab for you to pay any Flex fees you may have. See more here on how to apply cashback to Flex fees.

Applying cashback toward airline and hotel loyalty points

You must have the member ID of the recipient of the loyalty points, and their name in Ramp must match their name in their loyalty account.

Example: for a person named Robert Smith, their Ramp account and loyalty program account must both be under the same name. The redemption will fail if one account is under “Bob Smith” and the other is “Robert Smith.”

1. Go to Insights → Rewards
2. Find the loyalty program you want to redeem for
3. Select who the recipient is
4. Type in the member ID of the loyalty program for the recipient
5. Type in the number of loyalty points the recipient should receive
   • Note: There is a minimum of 100 loyalty program points
6. The recipient should see the points reflected in their loyalty program account in two business days once the credit has been processed by the loyalty program

Applying cashback toward gift cards

The digital gift card will be sent to the email they sign into Ramp with. Recipients should receive the email shortly after the redemption is completed; please be sure to check your Spam or junk folders. 

1. Go to Insights → Rewards
2. Find the gift card you want to redeem for
3. Select who the recipient(s) is
4. Select the amount for the gift card
5. (Optional) Add a note that will be included in the email the recipient(s) receives
6. Recipient(s) will receive an email with a code and link to redeem the digital gift card shortly after the redemption is completed

General FAQs

How can I use my cashback?

• Card statement payments
• Ramp Plus payment - our optional, paid plan
• Flex fees
• Airline and hotel loyalty points
• Gift cards 

What happens to any cashback accrued for a refunded transaction?

• Ramp will negate cashback for a refunded transaction where cashback was accrued. For example, a $1,000 transaction earned $15 in cashback. Later, $500 of the transaction was refunded. Ramp would then negate $7.50 of your overall accrued cashback.

What will sync to my accounting provider?

• Only cashback redeemed for statement payment will sync to your accounting provider
• Please use your Activity tab on the Rewards page to see your full redemption activity across cashback, flex fees, gift cards, and airlines and hotel loyalty programs

Can I combine my cashback between entities?

• Cashback rewards can only be redeemed by the same entity that accrued them.
• Cashback cannot be transferred or combined between entities.

Loyalty program FAQs

Which airline and hotel loyalty programs are available?

• Several global airlines and hotel loyalty programs are supported
• The Insights → Rewards tab lists all programs available

Who can I redeem airline and hotel loyalty program points for?

• Admins and business owners can redeem for themselves or on behalf of their employees
• You need the member number of the receiving person, and their name in Ramp must match their name in the loyalty program

How long will it take to receive the points to the loyalty program account?

• Loyalty transfers typically take up to 7 business days to be reflected in the member’s loyalty account
• If you do not see the points are 7 business days, please reach out to Ramp support

Gift card FAQs

How many gift cards are available?

• Over 200 brands are available
• The Insights → Rewards tab lists all gift cards available

Who can I redeem gift cards for?

• Admins and business owners can redeem gift cards for themselves or on behalf of their employees

How long will it take to receive the gift card?

• Recipients will receive an email to the account used to login to their Ramp account with a code and link to redeem the digital gift card
• The email should be received as soon as the redemption is completed
• If the recipient does not receive the email, please reach out to Ramp support

Can I cancel or return a gift card?

• We are not unable to process any cancellation or return of a gift card