Connect with your Accounting Firm
If you're a Ramp customer and you want to get your accounting firm connected to your account, you'll just need to send them a Connection Request. There are two ways to do this:
1. Via the Accounting Firm tab.
- Navigate to People and switch to the Accounting Firms tab.
- To invite an Accounting Firm to connect, click the yellow Invite Accounting Firm button, or select the option in the options menu.
2. Via the People tab (Invites).
- Click into Company > People in the navigation bar on the left.
- Click Invite People
- Select Accounting Firm (External) as the user role/type
Both ways will land you in the same drawer, "Invite an Accounting Firm". From there:
- Enter in your accountant's email address (note that this will need to be associated with a work domain; domains like "gmail" or "yahoo" won't be accepted)
- Designate the Allowed Roles you want your firm to have: Admin, Bookkeeper & AP Clerk, or just AP Clerk. Then click Send Invite.
Based on the roles you select, the Accounting Firm Admin will then assign external users to work on your account.
- For example, if you only select AP Clerk, then the Firm Admin will only be able to assign staff to your account using the role. If you select all three - Admin, Bookkeeper & AP Clerk, and AP Clerk - then the Firm Admin will be able to assign staff to your account using any of those roles, depending on the work that is needed.
- Given this, make sure that you're comfortable granting access for the roles selected, and that you trust your Accounting Firm to assign users with the level of access that fits your needs.
Note that we forward all invites to Admins within the Accounting Firm in charge of their firm's Ramp accounts; it's possible that the individual specified in the email address field will not be the person actioning on the request. This is done on purpose in order to enable Accounting Firm Admins to have full control over their staff's access to their clients on Ramp.
Once the Firm accepts your invitation, they'll have access to your Ramp account and can assign the relevant external users to your account.
Checking and changing your Accounting Firm's access to your account
- If you need your accountant to have a different access level than they currently have (e.g. you want them to have AP Access) you should head to your People > Accounting Firm tab to ensure that you've enabled that role in the Accounting Firm connection.
- When you click into your firm, you'll see the roles they have access to listed in the pull-out drawer.
- If you don't see the access you need listed out here, you'll need to edit your Authorization with the Accounting Firm by clicking the grey "edit" text.
- Select the role(s) you need, then click "Save changes"
- Once you've confirmed the role is enabled within the permission set, then you should tell that accountant to request the role change from the Accounting Firm Admin(s). Only Accounting Firm admins can edit the roles of staff within their clients' Ramp instances.
- To revoke access to an Accounting Firm, go to the Company > Accounting firm tab, click into the firm and then click the red Remove firm from Advisor Console button
Viewing your Accounting Firm's access to your account
- To see the staff assigned by the Accounting Firm to your business, click Company > People in the sidebar. Any users with access via the Advisor Console will be flagged with an "external" label.
- To see a list of all of the Accounting Firms that you have given access to your account, log into Ramp and then go to the Company > Accounting Firms tab.
Key differences for Accounting Firm Users
External users who have access to your Ramp account via the Accounting Firm connection behave a bit differently than internal employees on Ramp.
Unlike internal employees:
- You cannot assign managers to external users, nor can you make them managers of internal employees.
- As covered above, you cannot directly edit an external user's role; only their Admins within the Accounting Firm can edit their role / access to your account.
- You cannot currently edit their associated department or location.
However, as with internal employees:
- You can issue them virtual cards.
- You can set them as Assistants.
- You can lock their accounts.
- You can directly revoke their access to your account.
I'm trying to invite my accounting firm or accountant, and getting an error message, why?
You'll get an error message for one of three reasons:
- Your accounting firm is already connected to your Ramp account.
- You can view which accounting firms are connected in the "Accounting Firm" tab.
- Your accounting firm is already connected to your Ramp account, and you're trying to invite in a specific accountant from that firm
- If you already have your accounting firm connected, then a Console Admin from that firm will need to assign their accountants access to your Ramp account. If you need help granting your accountant access, you should let your accountant know they need to reach out to their Firm Admins.
- You're trying to invite in the accounting firm under a domain that matches you own.
- If you try to invite in an accountant using an email address that ends in the same domain that yours does, you'll get an error.
- The Advisor Console does not currently support adding new external bookkeepers who share the same domain as your business. To work with your accountant via the Accounting Firms functionality, please request an email address of an individual at the accounting firm with their domain and then invite that email address.
I invited my accountant, but they still don't have access to my account. How do I fix this?
We resolve customer invites directly to the Accounting Firm's Advisor Console, based on a domain match with the email invited in. If the accountant isn't on their Console, but their Accounting Firm is, then we send out a few emails:
- We email the Advisor Console Admins about the connection request from you (the client)
- We email the Advisor Console Admins that they should invite the accountant into their Advisor Console
- We email the accountant that they should ask their firm Admins to get added to their Advisor Console
Ultimately, the Console Admins will need to invite in their staff into the Advisor Console and grant them access to your account.