Ramp emails for vendors and non-customers

Overview

You may receive an email from Ramp even if your company does not use Ramp. This usually means one of your customers, payers, or business partners uses Ramp to manage bills, payments, vendor information, or tax forms.

This article explains what those emails mean, when you may need to use the Ramp Vendor Portal, and who to contact if the email was sent in error.

Why you received a Ramp email

A Ramp customer may send you an email through Ramp when they need information from you or want to share payment activity with you. Common reasons include:

• They need your payment details, tax details, or documents before they can pay you.
• They invited you to create a Ramp Vendor Portal account.
• They shared a draft bill, payment status, tax form, or vendor profile request.
• They added your email address as a contact for a vendor record in their Ramp account.

Ramp sends vendor payment and tax detail requests and bill payment notifications from [email protected], which is an official Ramp email address.

The email should identify the Ramp customer or payer who sent the request. If you do not recognize the company, do not submit information through the link until you confirm the request with that company directly.

Access the Vendor Portal instead of a full Ramp account

Vendors use Ramp differently from Ramp customers. A Vendor Portal account lets you submit payment or tax details, track payments, update your vendor profile, and communicate with customers who pay you through Ramp.

You do not need a full Ramp customer account to respond to most vendor requests. If the email asks you to submit payment or tax details, use the secure link in the email. If you created a Vendor Portal account, sign in from the Ramp sign-in page with the email address that received the vendor email, then open app.ramp.com/vendor-portal.

For payment and tax detail requests, see Submit your payment and tax details as a vendor.

Stop or correct Ramp vendor emails

Ramp sends vendor emails based on information entered by the Ramp customer. If the email was sent to the wrong person, contact the company named in the email and ask them to update or remove your contact information from their vendor record.

If the email includes an unsubscribe or notification preference link, use that link to opt out of that email type. If there is no opt-out link, the Ramp customer who sent the request needs to remove or replace your email address.

Who to contact when the email was sent in error

Contact the Ramp customer or payer named in the email first. They control the vendor record, payment request, bill, and contact information that caused the email to be sent.

Ramp Support cannot confirm private details about another company's vendor records or payments with an unrelated recipient. If you believe the message is suspicious, do not click links in the email and contact the company directly using a known phone number or email address.