Netsuite Sync Error | Unauthorized User

Overview

Ramp has received the following error message from your Accounting Provider NetSuite:

Unauthorized user

There's a few reasons that could cause this error:

  1. Employee who connected NetSuite leaves the company
  2. Employee who connected NetSuite no longer has the Ramp Accountant role
  3. Ramp Integration record is set to Blocked

How do I resolve this error?

Please follow these steps to resolve this error from NetSuite:

  1. Check if the Ramp SuiteApp is installed. Navigate to NetSuite > SuiteApps > check if Ramp app exist

    NetSuite SuiteApps page showing Ramp app search result

If it does exist, then proceed to Step: "Employee who connected NetSuite no longer has the Ramp Accountant role." If it doesn't exist: Do you know your integration Client ID and Client Secret? If yes: have it handy for when you may need to re-connect NetSuite. If no: if you need to re-connect NetSuite, come back to this step: Go toSetup >Integration>Manage Integrations> Ramp Integration>Edit Click "Reset Credentials" Copy these credentials down and use them to re-connect Ramp, followingthese instructions Check if the employee who connected NetSuite has left the company If they have left the company: Assign the Ramp Accountant role to your employee record in NetSuite. Lists>Employees>find your employee record > Access > Roles > add "Ramp Accountant">Click Add>Click Save Disconnect NetSuite on Ramp (Ramp > Accounting>Settings >Disconnect NetSuite) If you have the SuiteApp installed, followthese instructions If you do not have the SuiteApp installed, go back to Step 1: "Employee who connected NetSuite leaves the company" If they have not left the company, proceed to b: "Check the employee record of the employee who connected NetSuite" Check the employee record of the employee who connected NetSuite Navigate toLists>Employees>find employee that connected ramp>Access>History If there's a "Change": "Removed Ramp Accountant",add the Ramp Accountant role back to the employee. “Edit”, navigate toAccess>Roles and add "Ramp Accountant"and click“Add” If there's no change, then proceed to Step 3: "Ramp Integration record is set to Blocked" This is what that would look like

NetSuite employee Access History tab showing Ramp Accountant role changes

If the employee has the role, go to Ramp Integration - Setup >Integration > Manage Integrations > “Ramp Integration” If the "State" says anything but "Enabled", please change it to "Enabled". NetSuite Integration record for Ramp showing State as Enabled

Raw error message: Unauthorized User for your technical team.