NetSuite Sync Error | This bill is matched to purchase order lines that have already been fully billed: {po_lines}

Overview

Use these steps when a NetSuite bill fails to sync because its matched purchase order lines have already been fully billed.

Resolve fully billed purchase order lines

  1. Locate the bill line(s) highlighted in yellow with the message "Line item quantity exceeds PO".
  2. This indicates that the matched Purchase Order line item has already been fully billed and has 0 remaining quantity.
  3. Edit the bill and update the Purchase Order Item by selecting the correct PO Item that has remaining quantity available to bill. Do not select an unrelated PO item.
  4. If no correct PO item has remaining quantity, correct the quantities based on where the PO was created:
    • PO imported from NetSuite: Use View PO to open the source PO and update the correct PO line in NetSuite. ERP-imported POs are bill-matching-only records in Ramp.
    • PO created in Ramp: Reduce the bill line quantity or update the matched PO line quantity in Ramp so the bill no longer exceeds the PO. See Overbilling protection for more information about bill-to-PO mismatch checks.
  5. Click Update bill.
  6. Retry the sync.