Ramp's fraud protection procedures

Overview

Ramp is committed to providing a safe and secure platform by using industry best practices, best-in-class technology, machine learning, and innovative proprietary solutions.

To maintain the security of our users and our platform, we don’t disclose the full set of tools, methods, and procedures we use for fraud detection. However, in this article, we summarize a few of our platform’s anti-fraud and security features.

Jump to:

• Preventing new account fraud
• Preventing account takeovers (ATO's)
• Advanced card controls
• Additional resources and support

Preventing new account fraud

• We employ third-party identity verification solutions to vet the validity and authenticity of all applicants and businesses.
• We have internally developed solutions to quickly identify and address risk signals at every step of the process, from when businesses start the application process to join Ramp to new and existing accounts.

Preventing account takeovers

• We have multiple layers of defense to prevent unauthorized collection of credentials and brute force attacks on our platform.
• We require multi-factor authentication for all users who sign in with a password and use risk-based step-up authentication when a high-risk action is performed.
• We also use an automated monitoring and alert system to track suspicious user behavior, including transactions and other high-risk activities.
• If a certain transaction hits a certain risk score, our system prompts it to lock the card and alert the cardholder that the transaction may be considered fraudulent.

Advanced card controls

• We offer merchant and transaction-level card controls that allow customers to manage and secure all of their corporate cards
• We use card network risk scores combined with internally developed logic modeled around user behavior to more accurately predict unauthorized activity and prevent fraudulent transactions.
• Lock your card at any time using the steps here: How to lock my card 

Ramp-specific safety advice for virtual cards and funds

• Avoid using your physical Ramp card for online purchases. Instead, use a virtual card from your dashboard.
• Avoid allowing your physical Ramp card to be taken outside your view, such as in a restaurant or parking garage. We understand this can't always be helped.
• Never give out your physical Ramp card information over the phone, via text, or email. If you must provide payment information over the phone or email, use a new virtual card for that transaction.
• Be on the lookout for suspicious, modified, or tampered terminals at gas pumps, parking garages, or other automated terminals.
• Consider provisioning a card to Apple Pay or Android Pay to use for purchases.
• Be careful when paying for things online and make sure that the website has proper security (e.g., the site URL begins with https).
• Aside from these tips, we have multifactor authentication to provide a safeguard. You can also lock your card in real-time from your dashboard if you ever suspect fraud.

Additional support

Learn how to recognize and respond to phishing and other scams at your business.

If you don't recognize activity on your account, you can follow the steps in our Disputes at Ramp Help Center article to let us know.