Ramp bank connections overview

Overview

As a Ramp customer, you’re required to provide a connection to your business’s bank account. This can come in the form of a direct or a manual connection. Read more below about why we do it and how it works.

Jump to:

• Bank connections
• Connecting directly
• Connecting manually
• Verifying my bank account
• Debit blocks

Bank connections

Why do we need a bank connection

Ramp uses data from your bank account to underwrite and better understand your business. When a customer links a business account, Ramp has access to a variety of information about the account, the balance and the transactions. It’s the best way to receive a higher credit limit. Learn more about Ramp business limits here.

How secure is it?

Our banking connection partners use bank-grade encryption to protect your data and we will never have access to your credentials.

Learn more about Ramp's security measures here.

Connecting directly

How do I connect my bank account directly?

If you’re already a Ramp customer, follow these steps to connect a bank account to your Ramp business:

1. Navigate to Settings > Financial Accounts
2. Click on ‘Add account’
3. Click on ‘Add bank account’
4. Search for or select your banking institution and follow the prompts to connect your account

What if my bank account uses an OTP or an MFA?

Unfortunately, we cannot link to bank accounts directly if your account uses an OTP or has MFA enabled. You can use the manual bank account connection process, which consists of providing a bank statement.

What if I have trouble connecting an account from a listed banking institution?

Sometimes direct bank linking will fail even if the banking institution is listed as ‘covered’. If you’ve tried and failed to connect an account from a listed banking institution, try these tips:

1. Log on to your bank's website to confirm your credentials are working
2. Check to see that there aren't messages from your bank on your bank's website 
3. If your login credentials use multi-factor authentication (MFA) to log on to your bank, try connecting with an account that does not require MFA
4. Try a different browser
5. Disable the adblockers on your browser
6. If you are based within the US, please ensure all VPNs on your device are disabled
   • If your IP address is based outside the US, use a VPN with a US-based IP address before attempting to reconnect
7. Check to make sure that you are selecting the correct account type for your banking institution in the Ramp search box
   • Some institutions (such as Chase or Wells Fargo) have multiple account types listed on Ramp’s application

If you are still running into issues, please use the manual bank account connection process.

Connecting manually

Sometimes we require a customer to connect their bank account manually if the direct connection process doesn’t work.

How do I connect my bank account manually?

If you’re already a Ramp customer, follow these steps to connect a bank account manually to your Ramp business:

1. Navigate to Settings > Financial Accounts
   
2. Click on ‘Add account’
3. Click on ‘Add bank account’
4. Click on 'Add Account Details'
5. Enter the details requested and click ‘Connect Account’
6. Upload the most recent bank statement for the account you are selecting by dropping the files into the box or click on it to browse your files
• Make sure the statement includes your cash balance and verifies you own the account
• The statement must be in PDF format - screenshots won’t suffice!
7. We’ll assess the document and verify the account. If there are any issues, our Risk Operations team will contact you directly.

Where can I find my bank statements?

Log into your business’s banking portal and look for the term ‘Statement’. Sometimes it’s located under a section titled ‘My Documents’. Download your three current bank statements in PDF form, making sure the date range is as recent as possible.

Verifying my bank account

We require debit checks or account verification of all bank accounts you use to make payments to Ramp. We require this when you are first onboarding, as well as when you switch the account you use to make payments.

What’s the debit check process?

To complete a debit check, Ramp initiates two small deposits and one withdrawal to your bank account. The withdrawal equals the sum of the deposits, so your balance remains the same in the end. Four business days later when the transactions clear, log into your bank account to get the amount of the deposits. Lastly, login to your Ramp account, go to Settings and scroll down until you see your personal bank account. There will be a button on the right-hand side labeled 'Verify'- click this button, and then enter the deposit amounts.

Why does Ramp require debit checks?

We do this to prevent fraud and reduce the chance that a payment you make fails.

How does this affect my limit?

When you successfully verify the bank account you’ll use to make payments, your full limit will be unlocked. Read more about Ramp Business Limits here.

How long does it take?

It takes four business days from when you initiate a debit check to when the transfer settles and you can verify your account(s).

Debit Blocks

If your bank account has a debit block or debit filter to prevent unauthorized debits/withdrawals from your account, payments on Ramp may get declined. 

How do I lift a debit block from my account?

To make sure your bank lets us debit your bank account, please contact your banking representative and request to whitelist Ramps Originator IDs (also called ACH IDs). Please reference this help center article for the full list of Ramp's Originator IDs: How do I lift a debit block on my bank account?