Reconnecting your direct bank connection

Note: This article is specifically for reconnecting a dropped bank connection. For more elaborate details regarding bank connections, please see the Ramp bank connections overview.

Overview

Your company bank account may have disconnected due to the expiration of the bank link, an additional security measure banks take. When a connection issue occurs, the connection provider reports a status or error to Ramp, which Ramp presents to you in plain language.

How to resolve

Go to Linked accounts and select the available action for the disconnected account. Depending on the connection issue, Ramp either opens the Connection wizard or starts reconnection directly through Plaid or Finicity. The Connection wizard explains the issue and may direct you to sign in to your financial institution's website.

If your bank is currently unavailable for connection or if you are unable to reconnect your account, you may need to switch to a manual connection. When the Connection wizard offers this option, follow the prompts to switch to a manual account and set up statement uploads. Ramp sends periodic statement upload reminders to Admins and Business Owners to ensure your account information stays up-to-date.