Ramp card statements and payments overview

Note: This article primarily applies to Ramp Administrators. Cardholders may find other articles in the Payments, limits, and statements section to be more applicable.

Overview

Card statements are a key part of the Ramp experience - they tell you where and how much your employees are spending and what you owe Ramp. Because Ramp is a charge card (not a credit card), a full statement payment is required at the end of each statement period. Find out how to read your statement and set your statement payments up for success.

Card statement basics

Your Ramp Card statement

Your business will receive a statement at the end of your statement period for the cleared card transactions assigned to that period. It does not include Reimbursements, Repayments, or Bill Pay payments.

You are expected to pay the full statement balance by its due date, and Ramp does not charge interest. Any unpaid balance remains due and delinquent and can appear in later statement accounting. If you need help paying off your statement, please get in touch with our team by signing in to your account and clicking the "Help" button on the bottom left of the sidebar. If we don’t receive complete payment by your statement date, our Risk team will contact you.

How to view your Ramp Card statements

You can view your current or any historical statements by navigating to Company > Statements & payments >Statements tab

Our statement formats:

Single Entity: download both the PDF and CSV statement from the desired period

Multi-Entity:

Understanding when your Ramp Card statement is due

Because Ramp is a charge card, you are expected to pay the full balance by its due date. Your payment cadence depends on your business's card terms. Check your next payment date and current statement dates in Company > Statements & payments.

How to change your Ramp Card statement date

Owners or Admins can request to change your statement date by reaching out to our support team. Our team will assess your request and either approve or reject it, with a good reason either way.

How to read your Ramp Card statement

When you download your statement, you’ll see statement activity for the period, including:

You’ll also see the cashback earned during your statement period listed. Cashback redeemed to lower your balance appears as a statement credit line item labeled Statement Credit and Cashback in PDF statements, and Cashback Redemption in CSV statements. We recommend accounting teams account for this during the reconciliation process.

Card statement payments

How to set up Ramp Card statement payments for success

Connecting a bank account

When you sign up for Ramp, you will be asked to connect a bank account directly or manually. The bank account you select as your Card payment source is automatically debited only when the entity uses Automatic payment and is eligible for direct debit. Open Banking > Linked accounts and select Payment sources. If your Banking menu shows Accounts instead, open Banking > Accounts and select Payment sources from the page menu. An entity set to Wire transfer must be paid manually. See Locally-funded statement payments for statement currencies that do not support automatic payment. Read more about connecting bank accounts here: directly or manually.

Performing a debit check

Ramp may perform a debit check as you onboard to confirm that the selected payment account can transact with Ramp. Learn more in Verifying bank accounts.

Whitelisting Ramp’s originator IDs

We’ll also require you to whitelist our Originator IDs to remove any debit blocks your checking account may have. To ensure your bank lets us debit to your bank account, please contact your banking representative and request to whitelist Ramps Originator IDs (also called ACH IDs). Please reference this Help Center article for the full list of Ramp's Originator IDs: How do I lift a debit block on my bank account?

How to change your autopay source

If your business has Ramp Cards with 1-day terms, you cannot change the existing Card payment source. Instead, add funds to the linked Ramp Checking Account. If you can view Ramp Checking and initiate transfers, select Deposit funds in Statements & payments. If you don't have those permissions, ask someone at your company who does to add the funds. Your spending power increases after the funds become available. See 1-day payment terms for details.

For other payment terms, you can change the bank account Ramp auto-debits for your card statement payments. This is the account debited for your full statement balance at the end of each statement period:

  1. Go to Banking > Linked accounts and select Payment sources. If your Banking menu shows Accounts instead, go to Banking > Accounts and select Payment sources from the page menu.
  2. In the Card section, select the bank account you want Ramp to debit.
  3. Click Save changes.

If Payment sources isn't available to you, ask an Admin with access to manage payment sources to make this change for your business.

Paying your statement automatically

After you link and verify your bank account and whitelist our Originator IDs, Ramp can debit your full statement amount from your preferred bank account only when the entity uses Automatic payment and is eligible for direct debit. Check your Card payment source: open Banking > Linked accounts and select Payment sources. If your Banking menu shows Accounts instead, open Banking > Accounts and select Payment sources from the page menu. An entity set to Wire transfer must be paid manually. See Locally-funded statement payments for statement currencies that do not support automatic payment.

Making manual payments

Businesses with Ramp Cards on 1-day terms cannot make manual statement payments. Instead, add funds to the linked Ramp Checking Account. If you can view Ramp Checking and initiate transfers, select Deposit funds in Statements & payments. If you don't have those permissions, ask someone at your company who does to add the funds. Your spending power increases after the funds become available. See 1-day payment terms for details.

For other payment terms, you can make a manual payment to pay down your Ramp balance. This is a great way to reduce your balance before a large transaction you want to make when you are close to your limit. Your available limit may increase immediately after you initiate a manual payment, but linked-bank payments may take up to 5 business days to settle and affect your available balance. Check the payment status and expected settlement date under Expenses > Card transactions > Payments.

Follow the following steps to make a manual payment:

Direct debit

  1. Navigate to Company > Statements & payments
  2. Select Make manual payment and enter the payment amount and the bank account you wish to pay from
  3. Click Review payment.
  4. Confirm everything looks good, select Make payment, and let Ramp do the work debiting your account to pay down your balance.

Wire transfer

Ramp cannot accept ACH transfers to the Domestic Wire account

  1. Navigate to Company > Statements & payments
  2. Select Make manual payment and select Wire transfer
  3. We provide our wire transfer account details
  1. You manually initiate a wire transfer to Ramp’s bank account
  2. When Ramp receives your wire transfer, we credit your account

Please note that if you do not include the assigned reference number in the memo or description field of your domestic wire transfer, reach out to our support team. Locating and reconciling your payment may be delayed by up to 10 business days.

Setting up early autopay

Setting up early automatic payments can prevent your balance from reaching 100%. Learn more in Enable early automatic payments for your card statements.

Note: If you enable this feature after your balance is at the selected percentage, the payment will trigger.

Frequently asked questions

Will I get my statement in the mail?

Ramp statement payments are paperless. We do not send statements via physical mail. Statements appear in your Ramp account under Company > Statements & payments >Statements tab. Ramp uses the Statement notifications preference for upcoming and available statement emails. Permission holders can open Notifications, expand Company > Statement notifications, and turn on Email.

I made a payment, but I don't see a change in my available balance. Why not?

Payments made to Ramp may take up to 5 business days to affect your available balance. The amount of time it will take for a payment to affect your balance can be affected by previous failed payments and a variety of other factors.