Ramp Card statements and payments overview

Overview

Card statements are a key part of the Ramp experience - they tell you where and how much your employees are spending and what you owe Ramp. Because Ramp is a charge card (not a credit card!), a full statement payment is required at the end of each statement period. Find out how to read your statement and set your statement payments up for success.

Jump to:

• Card statement basics
• Card statement payments
• Frequently Asked Questions (FAQ)

Card statement basics

Your Ramp Card statement

Your business will receive a statement at the end of your statement period for all of the card transactions made during that period. It does not include Reimbursements, Repayments, or Bill Pay payments.

You are expected to pay off the entirety of the statement balance - we do not offer the ability to carry over balances for card transactions (nor do we charge interest). If you need help paying off your statement, please get in touch with our team by logging into your account and clicking the "Help" button on the bottom left of the sidebar.  If we don’t receive complete payment by your statement date, our Risk team will contact you.

How to view your Ramp Card statements

You can view your current or any historical statements by navigating to Company > Statements & payments >  Statements tab

Our statement formats:

• PDF: provide a summary of your card transactions, card statement payments, and cashback for the statement period.
• CSV: Provide transaction and payment level details for the statement period.

Single Entity: download both the PDF and CSV statement from the desired period

Multi-Entity: 

• To download an aggregate for all your entities (PDF), download directly from the statement period.
• To download entity-level statements (PDF), click on the specific statement period and then select the entity.

Understanding when your Ramp Card statement is due

Because Ramp is a charge card, a customer is expected to pay the entirety of its balance when its statement is due. A statement is due in 30-day statement cycles, with the first day of the cycle set by the first day you make your first Ramp transaction, and based on Ramp's internal designation. The first cycle may be less than 30 days due to potential timing issues, but subsequent statements will be due in 30-day statement cycles. 

You can see your current statement start and end dates by navigating to Company > Statements & payments

How to change your Ramp Card statement date

You can request to change your statement date by reaching out to our support team here. Our team will assess your request and either approve or reject it, with a good reason either way.

How to read your Ramp Card statement

When you download your statement, you’ll see all transactions made during the statement period, including:

• Your previous balance
• Any settled payments you made during the statement period (see Making manual payments for more information)
  • This means no pending payments will be in the statement
• The amount spent on your Ramp card(s) during the statement period (cleared transactions only)
• Any statement credit applied

You’ll also see the cashback earned during your statement period listed. If you redeem cashback to lower your balance, it won’t appear on your statement as a separate line item or distinct transaction. We recommend accounting teams account for this during the reconciliation process.

Card statement payments

How to set up Ramp Card statement payments for success

Connecting a bank account

When you sign up for Ramp, you will be asked to connect a bank account directly or manually. The bank account you connect and select in Company > Financial Accounts will be automatically debited for the total balance amount at the end of your statement period. Read more about connecting bank accounts here: directly or manually.

Performing a debit check

We will perform a debit check as you onboard to ensure we transact with the right bank account. You can learn more about debit checks here. 

Whitelisting Ramp’s Originator IDs

We’ll also require you to whitelist our Originator IDs to remove any debit blocks your checking account may have. To ensure your bank lets us debit to your bank account, please contact your banking representative and request to whitelist Ramps Originator IDs (also called ACH IDs). Please reference this help center article for the full list of Ramp's Originator IDs: How do I lift a debit block on my bank account?

How to change your autopay source

You can always change the autopay source bank account Ramp debits to make statement payments.

Here's how:

1. Navigate to the Company tab
2. Select the Financial Accounts sub-tab
3. Click on the Payment Sources button on the right-hand side of your screen
4. Select the bank account 

Paying your statement automatically 

Because you have successfully linked your bank account(s), performed a successful debit check, and whitelisted our Originator IDs, Ramp can debit your full statement amount from your preferred banking account at the end of each statement period. All you have to do is ensure the bank account selected for Automatic Payments is accurate (you can do so on the Company > Financial Accounts page). 

Making manual payments

At any point, you can make a manual payment to pay down your Ramp balance. This is a great way to reduce your balance before a large transaction(s) you want to make when you are close to your limit. Your limit may be made immediately available after you initiate a manual payment, but in some cases, payments can take up to 5 days to be reflected in your available balance.

Follow the following steps to make a manual payment:

Direct Debit

1. Navigate to Company > Statements & payments
2. Select Make a payment and enter the payment amount and the bank account you wish to pay from
3. Click Review Payment.
4. Confirm everything looks good, select Make Payment, and let Ramp do the work debiting your account to pay down your balance!

Wire transfer

Ramp cannot accept ACH transfers to the Domestic Wire account

1. Navigate to Company > Statements & payments
2. Select Make a payment and select Wire transfer
   1. We provide our wire transfer account details
      • Be sure to include the correct wire transfer information and the transaction Reference ID in the memo/description field.
   2. You manually initiate a wire transfer to Ramp’s bank account
   3. When Ramp receives your wire transfer, we credit your account

Please note that if you do not include the assigned reference number in the memo or description field of your domestic wire transfer, reach out to our support team here. Locating and reconciling your payment may be delayed by up to 10 business days.

Setting up early autopay

Setting up early automatic payments can prevent your balance from reaching 100%. Learn more about how early autopay works here.

Note: If you enable this feature after your balance is at the selected percentage, the payment will trigger.

Frequently Asked Questions (FAQs)

Will I get my statement in the mail?
Ramp statement payments are paperless. We do not send statements via physical mail. These statements are emailed and will appear in your Ramp account under Company > Statements & payments >  Statements tab

I made a payment, but I don't see a change in my available balance. Why not?
Payments made to Ramp may take up to 5 business days to affect your available balance. The amount of time it will take for a payment to affect your balance can be affected by previous failed payments and a variety of other factors.