Ramp has received the following error message from your Accounting Provider (applies to Quickbooks, Netsuite, Sage and Xero):
We weren't able to sync this bill to {Accounting Provider}.
This bill's accounting date is in a closed accounting period in {Accounting Provider}. Please update the accounting date or open the accounting period and try again.
How do I resolve this?
The resolution to the problem depends on when the sync error occurs. It can occur during the initial bill sync, after the initial bill sync but before the payment syncs, or during the bill payment sync.
Error occurs during the Initial bill sync
There are three options to resolve this sync error,
- Update in Ramp (recommended):
- Edit the accounting date (or the invoice date) of the bill to be in an open period in your accounting provider.
- Please note for Sage and Xero customers, at this time there is no specific accounting date field in Ramp. You must modify the invoice date to be in an open period.
- Retry the sync in Ramp after updating.
- Update in accounting provider
- Open the period that includes the date of the bill and sync again.
For Netsuite Users
- Update in NetSuite (NetSuite only): There is a preference in NetSuite that determines how the system handles transactions with date and accounting period discrepancies: Allow transaction date outside posting period.
- NetSuite displays the error if Allow transaction date outside posting period is set to Disallow and the bill accounting period date is outside the current posting period. For example, if the accounting period date is 1/31/2024 and the posting period is February 2024, NetSuite errors when you attempt to sync the bill.
- The customer can set Allow transaction date outside posting period in NetSuite to resolve the sync error.
Error occurs after the initial bill sync but before the payment syncs
In this case, the bill itself was synced and exists in the accounting provider, but subsequent updates/edits cannot be synced unless the accounting period is re-opened or manual edits are done within the accounting provider.
Error occurs during the bill payment sync
If you encounter this error when the bill payment occurs during a closed period, we recommend you either:
- Open the period that includes the date of the bill and sync again.
- Account for the bill manually in your accounting provider. The reason edits cannot be made in Ramp is because most accounting providers do not allow updates to paid bills.
Raw error message: accounting_period_closed for your technical team.