Netsuite Sync Error | Unauthorized User

Ramp has received the following error message from your Accounting Provider Netsuite:

Unauthorized user

Please follow these steps to resolve this error from Netsuite:

1. • Employee who connected NetSuite leaves the company
   1. Check if the Ramp SuiteApp is installed. Navigate to NetSuite > SuiteApps > check if Ramp app exist

   

   1. If it does exist, then proceed to Step: "Employee who connected NetSuite no longer has the Ramp Accountant role."

   2. If it doesn't exist:

      1. Do you know your integration Client ID and Client Secret?

         1. If yes: have it handy for when you may need to re-connect NetSuite.

         2. If no: if you need to re-connect NetSuite, come back to this step:

            1. Go to Setup > Integration > Manage Integrations > Ramp Integration > Edit

            2. Click "Reset Credentials"

            3. Copy these credentials down and use them to re-connect Ramp, following these instructions

             

   • Employee who connected NetSuite no longer has the Ramp Accountant role
   1. Check if the employee who connected NetSuite has left the company

   1. If they have left the company:

      1. Assign the Ramp Accountant role to your employee record in NetSuite.

         1. Lists > Employees > find your employee record > Access > Roles > add "Ramp Accountant" > Click Add > Click Save

      2. Disconnect NetSuite on Ramp (Ramp > Accounting > Settings > Disconnect NetSuite)

      3. If you have the SuiteApp installed, follow these instructions

      4. If you do not have the SuiteApp installed, go back to Step 1: "Employee who connected NetSuite leaves the company"

       

   2. If they have not left the company, proceed to b: "Check the employee record of the employee who connected NetSuite"

   1. Check the employee record of the employee who connected NetSuite

   1. Navigate to Lists > Employees > find employee that connected ramp > Access > History

   2. If there's a "Change": "Removed Ramp Accountant", add the Ramp Accountant role back to the employee.

      1. “Edit”, navigate to Access > Roles  and add "Ramp Accountant" and click “Add”

   3. If there's no change, then proceed to Step 3: "Ramp Integration record is set to Blocked"

   4. This is what that would look like
   • Ramp Integration record is set to Blocked
   1. If the employee has the role, go to Ramp Integration - Setup > Integration > Manage Integrations > “Ramp Integration”

   1. If the "State" says anything but "Enabled", please change it to "Enabled".

   

Raw error message: Unauthorized User for your technical team.