Troubleshooting: Transaction Not Appearing for Bill Match

Overview

Use this article when a cleared transaction made with an existing Ramp card does not appear for manual bill matching. Single-use Ramp card transactions match automatically after clearing — see Pay Bill Pay invoices via Ramp card.

Check whether an existing-card transaction is eligible

An existing-card transaction must be cleared, not already synced to your accounting provider as a card transaction, and equal the selected bill or bills in the bill's original currency.

If the transaction has already synced to your accounting provider as a card transaction, it won't appear for matching. This sync is permanent and can't be reversed from Ramp, so make any needed corrections directly in your accounting software. See Marking transactions as synced.

If the bill amount is correct but the card transaction amount differs, do not change the bill solely to force a match. Contact Ramp Support before changing accounting records.

Find an eligible existing-card transaction

1. Open the bill and select Search Transactions.
2. Change the cardholder filter to All cards.
3. Select the eligible transaction and complete the match.