Troubleshooting: Transaction Not Appearing for Bill Match

If you're not seeing a card transaction available for bill matching, it may be due to a difference in amounts.

Why this happens

• The transaction amount must exactly match the bill amount in Ramp.
• If the vendor charged a different amount — for example, due to a discount, partial fulfillment, or taxes/fees being removed — Ramp will not display the transaction as available for matching.

How to fix it

1. Update the bill amount in Ramp to match the actual, cleared card transaction.
2. Then, go to the Accounting tab and try matching the transaction again.

How to edit a bill in Ramp

• Navigate to Bill Pay → Bills.
• Click on the bill you want to edit.
• Select Edit.
• Update the Amount field to reflect the correct transaction total.
• Click Save.

Once the bill amount matches the card transaction, the match should appear as expected in the Accounting tab.