Sage Intacct Sync Error | Vendor credit sync error: adjustment number required

Overview

Ramp has received the following error message from your Accounting Provider Sage Intacct:

Vendor credit sync error: adjustment number required

OR

Unable to sync this vendor credit to sage | enter an adjustment number and try again

How to resolve

Please follow these steps to resolve this error from Sage Intacct:

1. Navigate to Accounts Payable, Configuration
2. Scroll down to Document Sequence and select the dropdown for AP Credit Adjustments.
3. Click Add to add a new document sequence.
4. Name it AP Adjustments and choose the sequence length (typically 4)
5. Enter a fixed prefix of APADJ and a separator of "-" (optional)
6. Click Save
7. Click the dropdown for AP Debit Adjustments and select the same sequence (AP Adjustments)
8. Click Save to save the AP configuration settings.

Raw error message: Unable to sync this vendor credit to sage | enter an adjustment number and try again for your technical team.