Sage Intacct Sync Error | Unable to complete transaction: inter-entity relationship not defined

Overview

Ramp has received the following error message from your Accounting Provider Sage Intacct:

Ramp sync error detail showing inter-entity relationship not defined between two entities

Unable to complete transaction. There is no inter-entity relationship defined between X and Y.

How to resolve

Please follow these steps to resolve this error from Sage Intacct:

  1. Navigate to Sage Intacct and open the Company Console.
  2. Locate the Inter-Entity Transactions section.
  3. Ensure that the inter-entity relationship between the entities in question is correctly defined.
  4. Consult the Sage Intacct support article for detailed configuration steps: Inter-Entity Configuration Guide.
  5. If further assistance is needed, contact Sage Support for help with configuration.

Raw error message: Unable to complete transaction. There is no inter-entity relationship defined between X and Y. for your technical team.