Sage Intacct Sync Error | SageException('Sage Intacct reported: Enter a Bill number, and try again. | Error Code: BL03002128 | Additional Message: failed at top entity level')

Overview

Ramp has received the following error message from your Accounting Provider Sage Intacct:

SageException('Sage Intacct reported: Enter a Bill number, and try again. | Error Code: BL03002128 | Additional Message: failed at top entity level')"

Why is this happening?

There is no number associated with the Bill to be synced over when syncing to Sage andSage requires a Bill ID to sync over (this is the same as an Invoice ID in Ramp).

How do I resolve this error?

"This error occurs because a Bill number is required to sync to Sage. In Ramp, this correlates to the invoice number, which is currently blank. To resolve this please follow the steps below:

  1. Click the "edit" icon in the Bill
  2. Under the second header "What for" enter a numerical value into the box**"Invoice Number."**
  3. Save
  4. Reattempt the sync