Sage Intacct Sync Error | Sage Intacct reported: Record key is not valid: {record_key} | Error Code: SL-1278

What's Happening:

• Entity mismatch: The bill is not mapped to the correct entity.
• AP Bill isn’t posted: Confirm that the bill exists in Ramp and has already synced to Sage .
• Bill is not approved: The bill is in Pending Approval status.
• Record doesn’t exist or is archived/deleted.

How to Resolve:

• Entity Mismatch: Ensure the correct Connect Subsidiary is selected in Ramp for the Ramp entity.
• AP Bill isn't posted: Proceed to sync the bill from Ramp to Sage .
• Bill Not Approved: Proceed to Sage , approve the bill, and retry the sync.
• Record Doesn't Exist: Record the bill and bill payment manually in Ramp , or proceed to Ramp and retry the sync to Sage .