Sage Intacct Sync Error Oops, we can't find this transaction; enter a valid {transaction_key} key, then try again. | Error Code: BL01001973

The error you are seeing—Error Code BL01001973 with the message “enter a valid number key”—typically indicates that Bill Approval is enabled in Sage Intacct. When this setting is turned on, it conflicts with Ramp’s built-in approval workflow and can prevent reimbursements from syncing properly, especially when reimbursements are processed as batch payments.

Because Ramp manages approvals directly within the platform, having Bill Approval enabled in Sage Intacct creates a conflict during the sync process. Disabling this setting allows Ramp to handle approvals and ensures reimbursements sync successfully to Intacct.

How to resolve the issue:

1. Sign in to Sage Intacct.
2. Navigate to your Accounts Payable settings.
3. Locate the “Bill Approval” option and toggle it off.
4. Return to Ramp and retry the reimbursement sync once the setting has been disabled.