Sage Intacct Sync Error | None Release bill RMP_1 for payment

Overview

Ramp has received the following error message from your Accounting Provider Sage Intacct:

None Release bill RMP_1 for payment

How to resolve

Please follow these steps to resolve this error from Sage Intacct:

  1. Disable approval workflows within Sage at top level and entity level
  2. In Sage, go to Accounts Payable > Setup > Configuration

Sage Intacct Accounts Payable Setup Configuration menu

  1. Under Release To Pay, make sure Don't Enable is checked (see picture below)

Sage Intacct Release to Pay settings with Don't Enable selected
4. Once this is modified at the top and lower entity levels, retry the sync on Ramp!

Raw error message: None Release bill RMP_1 for payment for your technical team.