Sage Intacct Sync Error | Line items cannot be added or removed to the partially editable transaction {transaction_id} | Restore the transaction to include only editable fields, then try again {error_code}

Overview

The bill is already paid (fully or partially), fully synced, or you're attempting to make updates to a bill that is in a locked accounting period.

How to resolve

1. Check the bill status in Sage Intacct and confirm whether the bill has already been paid or fully synced. A bill that is fully or partially paid is locked from further line-item changes.
2. If the bill has been paid, either fully or partially:

• If the payment was synced from Ramp, return to Ramp and click "Mark as Synced".
• If the payment was recorded manually in Sage Intacct and is correct, make any required line-item updates in Sage Intacct, then return to Ramp and click "Mark as Synced".
• Only re-record the payment through Ramp if the manually recorded Sage Intacct payment is incorrect. First confirm whether Ramp has already synced a payment for this bill so you don't create a duplicate. If a correction is needed, void the incorrect payment in Sage Intacct and re-process the payment through Ramp, which syncs it to Sage Intacct; payments made outside Ramp must be recorded or matched in Sage Intacct manually. Then return to Ramp and click "Mark as Synced".

3. If the bill is not yet paid and is in Posted status:

• Confirm whether the bill was posted to a locked accounting period.
• Review Ramp's Activity Log to determine what changes are needed.
• Make the necessary updates directly in Sage Intacct rather than through Ramp.
• Return to Ramp and click "Mark as Synced" to clear the sync error.