Sage Intacct Sync Error | Entity access or console setup issue in Sage sync

Error related to entity access or entity configuration between Ramp and Sage Intacct.

1. The User ID used for API authentication does not have access to the entity you are attempting to slide into.

• Confirm the client has granted entity access to this user.

2. The client may be using a Console ID structure. In Sage Intacct, the hierarchy is:

• Console ID → Company ID → Entity
• Ensure you are using the correct Company ID and Entity in your authentication.
• If your XML includes a Console ID and Company ID, update the credentials when reconnecting Ramp to Sage Intacct.

3. The bill may contain items assigned to an incorrect Entity or mapped to the wrong Sage Intacct location.

• Confirm all line items on the bill are associated with the correct entity and location.

To fix this:

• In Sage Intacct, confirm you are using the correct Company ID (not a Console ID) for the integration.
• Ensure Web Services is enabled and the RampFinancialMPP Sender ID is authorized.
  • Go to Company → Admin → Subscriptions and confirm Web Services is active.
  • Go to Company → Setup → Company → Security and verify RampFinancialMPP is listed and active.
• Verify the Ramp Web Services user.
  • Go to Company → Admin → Web Services users.
  • Confirm the user is active, has full module permissions, and has access to the operating entity.
• In Ramp, go to Accounting → Settings → Danger zone, click Disconnect Sage Intacct, then reconnect using the same Company ID and credentials.
• Retry syncing one of the failed invoices.

Recommendation (Ramp entity configuration):

• Adjust the entity settings in Ramp so the entity is set at the Top Level instead of the Entity Level. This avoids entity slide-in errors when posting bills.