Sage Intacct Sync Error | Enter tracking information for item {item_code} on Line {line_number}, then try again. | Error Code: BL03001974

What's happening

The message about "Enter tracking information for..." appears because, on the Intacct side, items treated as inventory items can also be tagged with a bin for tracking purposes. This field becomes required when bin tracking is activated. (Not all companies use Intacct this way.)

Background

Ramp has built the purchasing integration but has not yet built lot tracking. As a result, Ramp does not currently support purchasing transactions on inventory items that require lot or bin information. There are plans to build this functionality in the future, but there is no confirmed timeline yet.

How to resolve

To resolve this issue with the way the integration is currently built, handle the PO Matching completely in Intacct for this type of use case:

  1. Use the Import Bills feature in Intacct.
  2. Match the PO to a bill directly in Intacct.
  3. Sync that bill over to Ramp .
  4. Make the payment in Ramp.
  5. Sync the payment back to Intacct .