Resolving “Configure to Sync” Issues When Syncing Reimbursements

Overview

If reimbursements (such as mileage or out-of-pocket expenses) are stuck in a "Ready to Sync" state but show a “Configure to Sync” button instead of “Sync”, there may be an issue with the payable account configuration in your accounting integration.

This guide explains common causes and how to resolve the issue.

Common cause

The “Configure to Sync” message typically appears when:

• The selected payable account in Ramp is no longer available in your accounting provider,
  or
• The account is not set up with the correct account type, making it ineligible for mapping to reimbursements.

How to resolve

Step 1: Re-select your payable account in Ramp

1. In Ramp, go to Accounting → Reimbursements.
2. Click Settings → Export Settings.
3. Under Reimbursements Payable Account, re-select the correct account from the dropdown.
4. Click Save.
5. Return to your list of reimbursements and try syncing them again.

If your intended account doesn’t appear in the dropdown, continue to Step 2.

Step 2: Confirm the account type in your accounting system

If the desired account (e.g., a clearing account for reimbursements) is missing from Ramp’s selection:

1. Sign in to your accounting system.
2. Locate the account you want to use for syncing reimbursements.
3. Verify that it is classified as a payable account (often referred to as an Accounts Payable (A/P) type).
4. If not, update the account’s type or create a new payable account.

Once the account type is correctly set, return to Ramp and select the account in your export settings