Ramp Partner Academy: Overview and FAQs

Overview

The Ramp Partner Academy is available for partners who have signed up and onboarded to Ramp's partner program. The Academy consists of courses, certifications, and other enablement materials to help partners become proficient with using, implementing, and supporting Ramp for their clients.

Frequently asked questions

Can customers access the Partner Academy?

Customers can access training videos and resources available at ramp.com/training, support articles in the Help Center, and videos on Ramp's YouTube channel. The Partner Academy is designed solely for Ramp's partners.

How can partners access the Ramp Partner Academy?

Partners should sign in to the Advisor Console, and they'll see a link to the Ramp Partner Academy in the left navigation bar.

Will more courses be added?

Yes! The Partner Academy team is committed to adding new courses and certifications based on our partners' feedback and evolving needs.

They can reach out to their partner manager, share their thoughts via the post-course surveys, oruse this feedback formto provide feedback.

If a partner completes a course, do they get a certificate?

Yes, partners receive a certificate of completion for courses and certifications.

Continuing professional education (CPE) credit questions

How do I earn CPE credits through the Ramp Partner Academy?
To earn CPE credits, you must complete eligible courses in their entirety. This includes completing all required training modules, passing all required assessments, and completing any mandatory evaluations or surveys. Once these steps are completed, your CPE certificate will be issued automatically.

Which Ramp Partner Academy courses offer CPE credits?
Only certain courses are accredited for CPE. You’ll see a CPE reference in the course descriptions and on the thumbnail images. We’re continuously expanding our catalog, so check regularly for newly accredited courses.

Can I receive CPE credit for courses I completed before this program launched?
No. Unfortunately, CPE credits are only issued for eligible courses completed after the launch of the CPE program. If you wish to earn credits, you will need to retake the course from the beginning to earn the CPE credit.

How do I access my CPE certificate once I complete a course?
After completing all course requirements, you’ll receive an email with your certificate of completion. You can also download your CPE certificate directly from the Partner Academy by going to your profile (the icon in the top-right) > My Learning > Credentials.

Are the CPE credits issued by Ramp accepted by NASBA?
Yes. Ramp is a registered sponsor with NASBA, and all CPE-accredited courses comply with NASBA’s standards. Once you’ve completed a course, your credits will be valid for reporting to your state licensing board, assuming they recognize NASBA-accredited providers (which most do).

How often will new CPE courses be added to the Partner Academy?
We aim to continuously expand our CPE offerings. New courses will be announced in the Partner Academy and via our Partner Newsletter. If there’s a topic you’d like to see covered, let us know!

What if I experience issues with my CPE certificate or credit eligibility?
If you believe there’s been an error in your course completion or certificate issuance, please contact us here. Include your course name, completion date, and account email to help us resolve it quickly.