QuickBooks Online Sync Error | Invalid account type used | Invalid account type: You need to select a different type of account for this transaction.

Overview

Ramp has received the following error message from your Accounting Provider QuickBooks Online:

Invalid account type used | Invalid account type: You need to select a different type of account for this transaction

Why is this happening?

The default account that the Ramp transactions will sync as has to be the account type Credit Card.

NOTE: If you select Other Current Liabilities, this is incorrect and causes the error.

How do I resolve this error?

Please follow these steps to resolve this error from QuickBooks Online:

How to Change an Account Type in QuickBooks Online

Step 1: Sign In to QuickBooks Online

• Access QuickBooks Online by entering your credentials to sign in.

Step 2: Navigate to the Chart of Accounts

• Click on Accounting in the left menu.
• Choose Chart of Accounts from the submenu.

Step 3: Locate Your Existing Account

• Find the account you wish to change by scrolling through the list or using the search function.
• Ensure you have selected the correct account that needs to be updated.

Step 4: Edit Account Details

• Click on the dropdown arrow next to the View register button on the right side of the account you wish to change, and select Edit.

Step 5: Change the Account Type

• In the Account window, click on the Account Type dropdown menu.
• To change the account to a credit card liability account, select Credit Card from the list of available types.

Step 6: Save changes

• After selecting the new account type, review the other details to ensure they are still appropriate (e.g., Name, Description).
• Click Save and Close to update the account details.

Raw error message: Invalid account type used | Invalid account type: You need to select a different type of account for this transaction for your technical team.