QuickBooks Online Sync Error: | A business validation error has occurred while processing your request | Business Validation Error: Select a customer for each billable split line.
Steps to Resolve the Billable Line Error in QuickBooks Online (QBO):
- Check Your Company Settings: Go to Settings → Account and Settings → Expenses → Bills and expenses. Look for the "Make expenses and items billable" option. If it’s turned on and you don’t use billable workflows, turn it off and try syncing again.
- Review Expense Accounts: Go to Settings → Chart of Accounts. Edit the expense account used on the bill. If it’s linked to billable tracking or defaults to "Billable," disable that option or use a non-billable account.
- Review Products and Services: Go to Sales → Products and Services. Edit each item used on the bill and make sure it’s not marked as billable by default.
- If You Must Keep Billable Enabled: On each bill in QBO, add a Customer/Project to any billable line item, or mark those lines as non-billable. Save your changes and then retry the sync.