NetSuite Sync Error | We weren't able to sync across the following statement payment, as it appears that NetSuite requires additional information (Location) for this statement payment to be submitted.

How to resolve:

1. Sign in as an administrator

• You’ll need Administrator access in NetSuite to make the required changes.

2. Identify the transaction type

• Determine which type of transaction is causing the sync error, then navigate to it using the table below:
• Ramp Transaction Type NetSuite Navigation Path Credit Card Transactions → Bank → Use Credit Card Bill / Invoice Transactions → Payables → Enter Bill Bill Pay Transactions → Payables → Pay Single Vendor Reimbursement Transactions → Payables → Enter Bill Reimbursement Payment Transactions → Payables → Pay Single Vendor Statement Payment Transactions → Bank → Write Check Cashback Transactions → Financial → Make Journal Entry 3. Customize the NetSuite form 4. Adjust field settings 5. Retry the sync
  • Open the impacted transaction.
  • In the top-right corner, click Customize → Customize Form.
  • Go to Screen Fields → Main (or the relevant section where the field appears).
  • Find the field causing the error (for example, Location or Department).
  • Uncheck the boxes for:
    • Mandatory
    • Show
  • Click Save.
  • Return to Ramp and retry the NetSuite sync. The transaction should now sync successfully.