NetSuite Sync Error | This record has been locked by a user defined workflow

Overview

Ramp has received the following error message from your Accounting Provider NetSuite:

We weren't able to sync across to this bill due to an error.

NetSuite This record has been locked by a user defined workflow

How do I resolve this error?

Please follow these steps to resolve this error from NetSuite:

• Navigate to the relevant workflow in NetSuite

1. for this example, navigate to the purchase order approval workflow

• Under Contexts: Disable all REST associated contexts within every lock record action within the workflow.

• Retest error - if still occurring, go back into workflow(s)