NetSuite Sync Error | There is already a vendor using that entity name. All vendors must have a unique entity name.

This error occurs because NetSuite requires all vendors to have unique entity names. If a vendor with the same name already exists in NetSuite, even if it's inactive, Ramp cannot create a new vendor with that name, resulting in a sync error.

How to resolve:

• Sign in to NetSuite and search for vendors.
• Check the "Include inactive" box to view all vendors.
• If you find an inactive vendor with the same name, activate it.
• Refresh your Ramp instance. The vendor should now appear and be available for selection.
• If the vendor still does not appear, manually link the Ramp merchant to the existing NetSuite vendor.
• Return to Ramp and retry the sync.