NetSuite Sync Error | Subsidiary is not a valid selection

Overview

Ramp has received the following error message from your Accounting Provider NetSuite:

"We weren’t able to sync across the following {entity}, as it appears that NetSuite account named {account name} is not available in the chosen default subsidiary named {subsidiary name}"

How do I resolve this error?

This error can happen for multiple reasons:

  1. The vendor coded in the reimbursement is not mapped in NetSuite to this Subsidiary.
  2. The customer has an approval layer in place for vendors or bills within NetSuite.

Please follow these steps to resolve this error:

  1. If you have permission to customize record types, use the Vendor-Subsidiary Relationship record type to customize the Subsidiaries subtab on the vendor record.
  2. This record type is not visible in the user interface. However, the fields on this record are available through the Other Record Fields page.
  3. Go to Customization > Lists, Records, & Fields > Other Record Fields > New.
  4. On the Other Record Fields page, select the Vendor-Subsidiary Relationship record type. Define the fields to be added to the Subsidiaries subtab.
  5. When the vendor record is in Edit mode, you can modify the values in those fields.
  6. The Custom Records and Custom Segments features must be enabled to customize the Subsidiaries subtab. If you use the Multiple Currencies feature, you can add currency-specific fields to the Subsidiaries subtab.

Raw message: We weren’t able to sync across the following {entity}, as it appears that NetSuite account named {account name} is not available in the chosen default subsidiary named {subsidiary name} for your technical team.