NetSuite Sync Error | Search error occurred: Record 'customrecord_td_mr_queue' was not found.

What it means

NetSuite can’t see the Transaction Line Distribution SuiteApp custom records behind your sync. Specifically, the Ramp-connected role doesn’t have permission to the custom records it needs, so searches for customrecord_td_mr_queue fail.

How to fix

Give the Ramp-connected NetSuite role Full access to the Transaction Line Distribution custom records and related Lists/Setup/Transactions permissions, then retry. Temporarily using Administrator to validate is the fastest unblock.

Where to update the role

In NetSuite, go to Setup → Users/Roles → Manage Roles and edit the role used by Ramp integration.

Permissions to add or confirm

1. Lists

• Subsidiary (Full)
• Currency (Full)
• Accounts (Full)
• Customers (Full)
• Expense Categories (Full)

2. Setup

• Custom Lists (Full)
• Custom Segments (Full)
• Custom Record Types (Full)
• SuiteScript (Full)
• SuiteScript Scheduling (Full)

3. Transactions

• Make Journal Entry (Full)
• Checks (Full)
• Credit Card (Full)

4. Custom Record

• TD MR Queue (Full)
• Distribution Template (Full)
• Distribution Template Line (Full)