NetSuite Sync Error | Please enter value(s) for: Primary Subsidiary

Overview

Ramp has received the following error message from your Accounting Provider NetSuite:

Please enter value(s) for: Primary Subsidiary

How do I resolve this error?

Please follow these steps to resolve this error from NetSuite:

This means that the incorrect Setup Instructions were followed. The Ramp account was linked with a Standard NetSuite set up, instead of using the OneWorld setup.

1. Please follow the full reset steps in this article: How to do a full reset when Linking Ramp to NetSuite?

Raw error message: Please enter value(s) for: Primary Subsidiary for your technical team.