NetSuite Sync Error | Discount item was not found

The error message "Discount item was not found" typically occurs when discount terms are set on the vendor or bills in NetSuite. Ramp does not support syncing bills with discount terms.

How to resolve:

1. In NetSuite, locate the list of terms via the search bar and search for "Terms."
2. Locate the vendor record. Go to the Financial tab > Terms field.
3. If the vendor has a term that includes discounts, update the term to one that does not contain a discount.
   • Example of a term with a discount: 2%10 Net 30
   • Example of a term without a discount: Net 30
4. Save the vendor record.
5. Return to Ramp and retry the sync.