How to contact Ramp's Support team
Overview
You can contact Ramp Support from the Ramp app or by phone — whichever works best for you. The fastest path is usually Ask Ramp, which can route you to Live chat or Submit support request depending on your issue and eligibility.
If you can't sign in, start with our sign-in troubleshooting resources.
If you're experiencing slowness or wondering whether Ramp is down, see Ramp system status and outages below — Ramp does not have a separate status page but communicates disruptions directly in the app.
| Contact method | Details |
|---|---|
 Chat | Open Ask Ramp in the Ramp app to contact Support. If live chat is available for your issue, you'll see a Live chat option. Otherwise, use Submit support request. Having trouble signing in? Check out our resources for troubleshooting sign-in issues. |
 Phone | Call us at 855-206-SAVE (7283) — available 24/7. Calling from outside the United States? Use our international line: 1-844-331-1023. |
You can also find answers quickly with our self-help articles:
Popular support articles:
- Card limits and Spend Programs
- Bill payment methods and timelines
- Accounting rules and automation
- Bill Pay overview
- Booking travel off Ramp: Admin Guide
- Bill Pay setup
- Activating a physical card
- Accidental or personal charges on Ramp
- Card declines
- Assistant role (Previously Copilot)
- Bill Pay accounting
- Bill Pay vendors and vendor owners
- Bill Pay tax support
- Bill Pay approvals
- Auto-generated receipts
Support articles by category:
- Accounting
- Business entities
- Payments, limits, and statements
- Expense policy and receipts
- Cards and transactions
- User management
- Reimbursements
- Bill Pay
- Ramp Banking
- Ramp Procurement
- Advisor Console
- Ramp Travel
- Integrations
- Savings and rewards
Frequently asked questions
How do I view my past support conversations?
Open Ask Ramp in the Ramp app. The chat widget displays a list of your previous conversations, including the conversation name, date, and the latest message. Select any conversation to view the full history. You can only see conversations you started — other users' conversations are not visible.
If you submitted a support request through the support form instead of chat, follow-up responses are sent to your email. Those requests are not displayed in the Ask Ramp conversation history.
How do I contact my account manager or customer success manager?
If you can access Settings > Company Profile and your business is eligible with an assigned Ramp contact, you will see their contact card on the top right. They can help you get the most out of Ramp, adopt new products and features, and recommend best practices.
If you cannot access Company Profile, ask a Ramp Admin to check whether your business has an assigned Ramp contact, or use Ask Ramp for help.
If you do not see an assigned Ramp contact on your account, use Ask Ramp for help with your request.
For all other questions, or if you'd like Ramp to handle the request for you, use Ask Ramp in the product.
Will I always see live chat?
No. Live chat is available only for eligible signed-in users and eligible support topics. If live chat isn't available, use Submit support request instead. Live chat is typically offered on weekdays between 9 a.m. and 6 p.m. ET.
Can I contact Support without signing in?
For the best support experience, sign in and use Ask Ramp. If you can't sign in, use our sign-in troubleshooting resources.
Ramp system status and outages
Ramp does not have a separate status page. Instead, Ramp communicates active service disruptions directly within the app through:
- In-app banner — During a major outage, a warning banner appears at the top of every page inside the Ramp app.
- Sign-in page notice — If Ramp is experiencing sign-in issues, a notice appears on the sign-in page.
- Scheduled maintenance screen — During planned maintenance, Ramp displays a maintenance page that automatically refreshes once complete.
If Ramp seems slow or unavailable and no banner is displayed, try refreshing the page.