• If you are missing a receipt for a transaction, you can click on the transaction on your Ramp dashboard. From there, navigate to the bottom of the modal until you see "Flag transaction". After clic...

  • If you believe you were charged an incorrect amount for a transaction, you can let us know about this right from your Ramp dashboard. 1. Head to your Transactions page on your Ramp account and clic...

  • If you see a transaction that you don't believe should have been on a company card, you can flag this transaction to your finance team and employee on the Ramp dashboard. On the transactions tab, c...

  • If you accidentally made a personal charge on your Ramp card, you can head to your Ramp dashboard and flag this transaction. You can do this by clicking into the transaction and clicking "Flag Tran...

  • Currently, you can submit receipts to Ramp in the following image formats: jpg jpeg png pdf

  • If you have an employee leave our company and is no longer using their Ramp card, their transactions will still be viewable and searchable on your Ramp dashboard. They will still be applied to your...

  • For transactions on Ramp cards After your transaction, you can send your receipts to Ramp in a few ways: Leveraging our automatic receipt matching For transactions on your physical card, we will n...

  • Ramp offers automatic receipt matching, which means that we will automatically match your receipts to the correct transactions. You no longer have to spend time finding receipts and attaching them ...

  • Electronic receipts (e-receipts) can be forwarded to receipts@ramp.com from the email associated with your Ramp account. You can send multiple receipts in the same email (as PDF or images) if you w...

  • Let users classify their own transactions. Save time closing your books by letting your users classify their own transactions―many hands make light work, you know.  Enable users to add additional c...

  •   A memo is a helpful note for your accounting team to help reference what your purchase was related to. You can send a memo to Ramp in 3 ways:  Via SMS - simply text Ramp at 447-267 and we will a...

  • It takes a few seconds for Ramp to match a receipt. We will inform you whether a receipt has been successfully matched via SMS or email, depending on the type of receipt.

  • Ramp automatically matches the receipts you send to receipts@ramp.com to your transactions. For customers that want to save even more time, you can now setup forwarding rules in your email account ...

  • With Ramp, you can define a threshold above which receipts and/or memos will be required when submitting expenses. For some merchants however, you may not want to ask a receipt for every transactio...

  • In the few cases where we've seen receipts not matching, there was too little information on the receipts to associate them with any transactions with a high degree of confidence. Additionally, som...

  • Transactions above a certain business-level threshold amount (Default is $75) require receipts to be submitted by your company's policies. This business-level threshold amount is set by your compan...

  • Ramp automatically verifies that receipts submitted match the corresponding transaction. This helps finance teams save time by not having to verify each receipt manually.  Ramp checks the receipt a...

  •   Ramp enables finance teams to maintain high receipt hygiene by requiring receipts on transactions based on your expense policy. Receipts can be submitted to Ramp via SMS and email, are automatica...