Cards & Transactions
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Activating a Card
Ramp makes it super simple to activate your physical card once it arrives in the mail. Before you...
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Card Declines
Your card can be declined for several reasons. Below are a few common reasons and how you can get...
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What are pending charges?
What is a pending charge? A pending charge is a charge that has been authorized, but has not yet ...
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Card Expiration
Overview All Ramp physical and virtual cards have expiration dates. As the expiration dates appr...
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Multi-Currency Limits and Programs
Overview Multi-currency allows your team to issue spend in an employee's local currency. For exa...
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Why am I asked to verify transactions?
When shopping online, merchants may request additional information to confirm the transaction is ...
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Card Limits and Spend Programs
Overview Introducing Card Limits and Spend Programs: an easy way for cardholders to link their ph...
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Disputes at Ramp
Overview At Ramp, we make it easy to monitor spend and flag any charges due to a merchant issue o...
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Fuel purchases on Ramp
What are fuel charges? Fuel charges are made at a gas pump; a customer typically swipes or taps t...
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Audit History
Ramp supports your company's audit-readiness by storing and enabling data export. Data Export ...
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Are Ramp cards enrolled in 3DS?
This article covers: What is 3DS? | How do I know if a merchant requires 3DS? | Does Ramp work wi...
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Real-Time Reporting
Ramp’s real-time reporting shows company spend across all payment types in one place. Note: User...
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How do I view card & transaction activity?
Ramp's platform is designed to make it easy for all users to view their card and transaction acti...
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Temporary Card Limits
Ramp is designed to be flexible with changes in your business spending. If an upcoming event (suc...
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Will my Ramp card work for money transfer services?
Due to the high potential for fraud, transactions at money transfers services like CashApp and Wi...
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Can my Ramp card be used at an ATM?
Your Ramp card is a corporate charge card, and can't be used to withdraw cash.
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Visa Card Benefits
Your Ramp cards are Visa Signature® Business Cards, which come with some nifty benefits, includ...
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Reordering Cards
Ramp gives you powerful controls over corporate credit cards with its wide variety of features. T...
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Spend Programs Overview
Overview Ramp's Spend Programs (previously Card Programs) feature allows your company to create a...
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Controlling Spend with Ramp Cards
Card Controls & Restrictions Ramp offers extensive capabilities to help you control spend befor...
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Does Ramp work with Apple Pay or Google Pay?
Yes, you can use Ramp cards on Apple and Google Pay. Simply access your mobile wallet, enter in y...
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Issuing a Ramp Card
Ramp makes it easy to issue cards to employees with specific controls. For employees already on ...
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Requesting a change to or editing a card limit
As an admin If you are the owner or admin on your company's Ramp account, you can adjust any car...
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Shipping Physical Cards
Overview Each user on Ramp is allowed to have one physical card. Ramp is able to send you a physi...
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What's the difference between virtual and physical cards?
Virtual Cards Virtual cards can be issued easily and at any time, in unlimited quantities, and ca...
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Virtual Cards Best Practices
Overview A virtual credit card, just like a physical card, is tied to the account holder’s line o...
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Will my Ramp card work internationally?
Yes, Ramp cards work in most countries outside of the United States, including Canada, Mexico, ...
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How do I order a physical or virtual card?
Both admins and users can order cards. Admins and owners If you're an admin or owner, you can ord...
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Lock or Cancel/Terminate Ramp Cards
Locking cards You can freeze your card anytime by clicking the lock toggle on the card details pa...
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How do I temporarily unlock a card?
Expense policies may require certain items that cardholders must submit in order to have the expe...