Overview

As the fastest bill payment product on the market, Bill Pay has a variety of payment methods that ensure your vendors are paid fully and on-time.  And you can pay your bills with assurance that we'll notify you if it looks like you're paying a duplicate bill.

Jump to:

1. Paying by card
2. Paying by ACH
3. Paying with Flex
4. Paying by check
5. Paying by wire
6. Paying cross-border
7. Payment notifications

Paying by card

Ramp Bill Pay lets you use both your existing cards and one-time virtual cards to pay your bills. This is a great way to take advantage of that sweet 1.5% cash back if your vendor accepts Visa cards.

Using an existing card: to use an existing card, all you need to do is select 'Existing Ramp Card' as the Payment Type in the New Bill process and securely share the card details with your vendor. We will search that card's transactions and automatically match the transaction to the bill. If we made the wrong match, you can manually correct it on the For Payment page. Note: you can only match a cleared transaction (i.e. no longer 'Pending'). Wait to match the transaction until it has cleared.

Using a one-time virtual card: in the New Bill process, select 'One-time Virtual Card' as the Payment Type. We will generate unique card details and, once the bill gets approved, you'll find the bill and the payment details waiting for you in the For Payment page. The card details won't be available until after the bill is fully approved. Clicking into the bill will show you the card details for this one-time use virtual card. Share the details with your vendor and the payment will happen instantly. The card will last for 60 day after it's created.

One-time virtual card or an existing card?: We recommend using a one-time virtual card if you're concerned that the vendor will overcharge or if the vendor relationship is a one-off. An existing card should be used for recurring charges to a vendor.

Payment timeline: money will instantly move to the vendor as soon as they process transaction. 

Maximum amount: your maximum amount payable by either card product will depend on your limit and current balance. Because these are card payments, the amount spent will be added to your current balance. For more information about limits: How do Ramp limits work?

Paying by ACH

ACH payments to your vendors has never been easier or faster with Bill Pay. Here's more information to help you make ACH payments.

Payment timeline: ACH payments take either 2 or 5 business days (don't worry, we're making them even faster), depending on Bill Pay usage to-date and information about your limit and connected bank accounts.

Maximum payment: when paying by ACH, there is no maximum amount.  

• Bill Pay dates explained:
  • Due date: the date that the vendor expects the payment to arrive
  • Payment date: the date the payment leaves your account
  • Estimated arrival: the date the payment will be delivered to the vendor

When are bills marked as paid: bills are marked as paid when we withdraw (debit) funds from your account. See more information about Bill Pay Accounting: Bill Pay Accounting

What do ACH payments look like in my bank statement:As a Ramp customer, your bank statement will show "{{ Vendor Name }} {{Invoice Number }} BILL PAY". Your vendor's bank statement will show "{{ Business Name }} {{ Invoice Number }} BILL PAY".

For example, if your company is called Cafe Kramer and you are paying invoice 018 to Jerry Donuts, your payment to the vendor will show as "JERRY DONUTS 018 BILL PAY". Jerry Donuts will see this on their bank statement for the same payment: "CAFE KRAMER 018 BILL PAY".

Paying with Flex

Ramp Flex is an extended payment terms solution that lets you manage your cash flow and optimize your cash conversion cycle, all in a few simple clicks! With Ramp Flex, Ramp will pay your vendors today, and you will pay Ramp back later, for a small fee. You can read more about how it works here: Ramp Flex Overview.

Ramp Flex currently supports payments to vendors with US-based bank accounts via ACH. We initiate the payment of the bill amount on your behalf two business days before the scheduled payment date, ensuring your vendor receives their payment on the date that you scheduled it for. We collect the repayment from your bank account at the end of the loan’s tenor, unless you choose to repay early. 

How to Flex a bill:

1. Create a bill manually, upload an invoice via drag-and-drop or the upload option, or forward a PDF invoice to your AP address (more information here)
2. Once the bill details are entered, navigate to the payment method
3. The bill will have the option to 'Finance with Flex' if it is eligible and your remaining Flex limit is sufficient
4. Select your desired tenor between 30, 60, and 90 days. We'll pay the vendor on the payment date and you will pay us back later (note: you'll always have the option for early repayment; you can initiate an early repayment if the vendor has already been paid. We'll prorate the fee based on the number of days since vendor payment)
5. Press 'Review Bill' when you're ready to proceed
6. Give it a final review then select 'Create Bill'
7. Your bill will go through the necessary approval steps before the vendor is paid
8. Once it has been approved and paid, you'll see it in the Bill Pay → Flex page

 

What do ACH payments look like in my bank statement: As a Ramp Customer, your bank statement will show “{{Customer name}} PAYING RAMP FINANCING” if your bill doesn’t have an invoice number or “{{Customer name}} PAYING RAMP FINANCING FOR {{invoice number}}” if your bill has an invoice number.

Paying by check

Bill Pay lets you pay your US-based vendors with check.  Here's useful information to know when making check payments.

Ramp checks: our checks will have the amount, the name of the business paying, and the invoice number on them. To speed up the payment process, no one needs to sign the check - we use an electronic signature of your Business Owner. 

Payment timeline: After paying the bill, the paper check should be delivered to the vendor within 6 business days. Once your check reaches the vendor and they have cashed it, we will withdraw (debit) funds from your account.

Delivering Ramp checks: our checks take about six business days to reach your vendor and if you schedule a payment for a date beyond six business days, we will ensure it reaches the vendor on time. If you schedule a check payment on a non-business day (holiday or weekend), we will send it on the following business day.

Confirming a check payment was successful: we do our best to ensure every check payment reaches the intended destination. To verify the vendor cashed your check, you should review your bank statement for the corresponding amount, vendor name, and invoice number. 

Cancelling a check: you can cancel a check up until the the scheduled date. After the scheduled date, you must contact the vendor and ask them to rip up the check. Make sure to contact your vendor and request they rip up the check if they refuse check payment after it has been sent.

Paying by wire

Bill payments by wire are coming soon to Ramp Bill Pay. Let our Support team know if you'd like to be notified when this feature is available.

Paying cross-border

Cross-border bill payments are coming soon to Ramp Bill Pay. Let our Support team know if you'd like to be notified when this feature is available.

Payment notifications

Paying fast doesn't mean paying the dark. Bill Pay notifies the right employees with the right information across email and Slack. You can always see the status of your bills in any of the Bills pages.

Email (only to AP Clerks and Admins if they created the bill)

• Payment was failed, returned, or changed

Slack (business alerts channel)

• Payment was sent
• Payment was failed, returned, or changed

For more information about vendor notifications, read here: Bill Pay Vendors and Vendor Owners