For companies that require an additional review by managers on the card transactions of their teams after they spend, Ramp recommends setting up a Manager Review step. Once the admin turns this on in the "Expense Policy" settings, managers will be required to review transactions on a weekly basis for anyone in their team via their Inbox tab.
We recommend clients design their Card Expense Policies based on who is spending and what they are spending on. You may determine that certain types of spend don't need manager review (most clients exclude things like Executive spend, Ad spend, and recurring spend like SaaS and subscriptions).
Manager Transaction Reviews are typically implemented for spend programs like per diems, travel, field employees, and cards issued to individual contributors and front-line managers. This helps in a few ways:
- Eases the administrative burden on Card Managers by decreasing the volume of transactions they need to monitor.
- Distributes ownership and accountability to Managers who are more familiar with the expenses of their team
- Allows you to distribute cards to employees that you may not have felt comfortable with in the past
- Allows you to transition expenses from manual reimbursements to corporate cards (increasing your savings via cashback and providing better visibility and control over your expenses)
Setup Review Policy (Admins)
As an admin, you can set up the Review Policy in the Expense Policy settings tab. Navigate to Settings, then Expense Policy. After building your approval policies, any future transaction that meets the criteria you've selected will follow that approval chain. Existing or pending transactions will not be affected.
If you have set transactions to auto-approve, the transactions will not show up in your team's reviewer queues but can still be found in the Transactions.
Reviews may be done in 2 places. When you log into Ramp, you may navigate to the Inbox Tab (where all approvals for reimbursements, transactions, bills, and card requests live), or you may navigate to the Expenses > Transactions Tab with two sub-tabs: Needs Review and Out of Policy.
You’ll see a notification in the Inbox Tab that calls out how many transactions need your attention. The inbox does not include transactions with missing items, transactions with exemptions, or pending transactions that have not cleared. Transactions are considered needing or pending review if missing items are completed and the transaction is cleared. These excluded transactions can be viewed in the Expenses > Transactions Tab.
As you review these transactions, you can take two main actions on each:
Approve: If the transaction in question falls within your expense policy, or you’ve authorized it, click on the Approve button. Ramp also allows you to make bulk approvals by selecting the empty checkboxes or checkboxes for an entire group.
- Please note: Refunds appear alongside transactions and don't require approvals. When we "mark as ready" for accounting syncing, transaction requirements are dismissed.
- Flag: To flag transactions that you need additional information on, or are out of policy, click on the Red “Flag” icon. A text box will appear, where you can enter information as to why you’re flagging the transaction as out of policy or ask for more details. Ramp will start an email thread between you and the cardholder to collect this additional information. Responses will be added to the transaction in Ramp. Once a transaction is flagged, this will move the transaction to the “Out of Policy” sub-tab.
Grouped Expenses: there are several fields in priority of: expenses associated with a Trip, then Spend Limit, then cardholder. All expenses within a group can be approved at once.
- When an expense is tied to a Trip, all expenses will be tied to it under a section named "[Cardholder's Name] Trip to [Location and date]
- If an expense is not tied to a trip group, Ramp will group expenses by card under a section named "[Cardholder's Name] · [Card Name]"
- When an expense is not tied to a card or a trip, all pending expenses will be grouped by cardholder and under a section named "[Cardholder's Name]"
- When a reviewer filters or sorts on the table, all groupings will be removed in place of the filter
NOTE: ordering of group sections will be based on the most recent transaction date for transaction tables and the most recent submitted date for reimbursement tables
- For transaction tables, the section that'll be displayed at the top is the section with the most recent expense transaction date. So the section takes on the date of the most recent transaction
- For card requests and bills, will be based on most recent request date
Admins can click "X" on the default filter for their team ("Direct Team: Arletta Cheryl Morris" in the above image) and see all the transactions that require approval at the company. Admins can review anyone's transactions at the company. If an admin approves a transaction and there were other approvers in the chain before them, that will skip over the earlier approvers in the chain.
Transactions on the “Out of Policy” sub-tab require additional action to be taken by you, and also call them out to your Finance Team.
- You may notice that some transactions are auto-flagged on this sub-tab. Your Finance Team has set certain rules that flag transactions based on the size of the transaction, the type of transaction it is, or the Department that made the transaction. Make sure to review these and approve any that are authorized.
- After you receive additional information from a cardholder for a transaction that you have flagged you can either leave it flagged or mark it as approved.
If you notice certain employees are abusing their privilege of having a corporate card (you’ve flagged transactions multiple times, have determined that certain transactions are truly out of policy, and have had more than one conversation with them about appropriate spending behavior) you have the ability to lock their Ramp card(s) until further action is taken. You can do this by navigating to the Cards Tab, searching for their card(s), and then clicking into the card and activating the “Lock Card” icon.
Send Reminders to Employees for Missing Items
Managers may remind employees to submit missing items, and admins may remind managers to review transactions in Transactions > Overview. Admins may also remind managers to review reimbursements in the Reimbursements > Needs Review tab. Sending a reminder to employees and managers will notify them via a single email with a list of transactions needing attention.
- The "Remind" button for managers will allow managers to remind employees to submit memos and receipts
- The "Remind" button for admins will allow admins to remind managers AND allow them to remind employees to submit missing items.
See below for a view of the Missing Items Reminders drawer. Managers may also send bulk reminders in the Inbox tab when selecting multiple transactions.
Getting Notified of Transactions Requiring Review
Managers will get notified for transactions that require approval via a weekly reminder email. They can click into that email and get redirected automatically to the transaction review page.
If a transaction that was put on a Ramp card was out of policy, managers can flag this transaction to the employee. This will notify the employee and the finance team, and start a conversation via email between them. The finance team will be able to request the employee to pay back the company according to the company's expense policy.
Read more here: Flagging Transactions.
Relationship Between Reviews & Accounting Sync
Unlike legacy expense reporting systems, the Manager Transaction Review process does not create a bottleneck in your reconciliation process each month. You will still be able to code and sync transactions once the transaction fully clears within the VISA network. The Manager Transaction Review workflow was built to help monitor the legitimacy of transactions and enforce your expense policy.
If you'd like to only sync transactions that have been approved, filter for "Approved" transactions within the accounting tab. When coding and syncing transactions on the Accounting Tab, Ramp highlights which transactions have been approved and which are still pending. You can also filter transactions based on their Transaction State (Approved, Needs Review, or Out of Policy).