Overview
Ramp makes it easy to request and manage spend, and to make limit adjustments as needed. Admin users may want to review our Issuing a Ramp card guide instead, but for non-Admins, see how you can accomplish these tasks below.
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How to request a new card
Requesting a new card through Ramp on web or the mobile app takes seconds. Just follow the steps below:
- Log in → click the yellow Request spend button in the top right
- Choose between a New request or request a card from a spend program set up by your Finance team
- Input any required details and then submit for approval
Requests are sent directly through the approval workflow set up by your Finance team, and once approved, you’ll have immediate access to virtual cards.
Please note that requests aren't able to be canceled or edited in the dashboard once submitted. If you accidentally submitted a request, the best thing to do is to log in to your Ramp mobile app and cancel the request there.
How to request a limit increase
Ramp allows you to request an update to your existing cards and increase your spending ability as needed. We support permanent changes and temporary changes that will reset when the card normally resets!
Here's how to submit a request:
- Log in → Click on your card → Click Edit
- Enter the changes you would like to request → Save changes → Enter your reasoning (a memo that your approvers will see) → Send request
As with new card requests, edit requests are routed through the company approval workflow set up by your Finance team. Once approved, you’ll have immediate access to your updated card, and you'll be notified via email that the request was approved.
Note: Since your physical card relies on spend limits (a.k.a. virtual cards) to transact, the physical card itself will not show the option to increase the limit. You'll want to request an increase on the linked virtual card. You can read more about how spend limits work in our Card limits and spend programs article.
How to request a new physical card
If you need to report that your card was lost or stolen, has been damaged, or never arrived we've written specific instructions on that here.