Ramp has five user roles that can be assigned to an employee. Any Admin can change an employee's role by following these steps:
1. Click on the Company tab on your Ramp Dashboard
2. Select People and search for the user you want to update.
3. Click Edit Profile.
4. Edit the user's role by clicking on the "pencil" icon on the user's role card.
Note that you cannot directly edit a user's role if they are an external user assigned to your Ramp account via the Accounting Firm connection. If you need to change an external user's role (e.g. say you want to upgrade your accountant from AP Clerk to Bookkeeper & AP Clerk), first check to make sure you've enabled that role within the Accounting Firm tab, located in the Company tab.
Once you've confirmed the role is enabled within the permission set, then you should tell that external user to request the role change from the Accounting Firm admin(s). Only Accounting Firm admins can edit the roles of staff within their clients' Ramp instances. See Connect and configure your accountant's access.