Verifying bank accounts

Note: This article primarily applies to Ramp Administrators. Cardholders (Ramp users) may find Add or change a personal bank account more applicable.

Overview

Ramp may require a bank account used to make payments to be verified. Depending on the bank account and connection method, verification may happen through a direct connection or a debit check.

This can happen during onboarding or when you add another account for payments.

What does the debit check process entail?

To complete a debit check, Ramp initiates two small deposits and one withdrawal to your linked bank account. The withdrawal equals the sum of the deposits, so your balance remains the same in the end.

Once you've initiated the process, keep an eye on your bank account for our test deposits (this may take a few business days). When they arrive:

  1. Open Banking Accounts and find the linked bank account.
  2. Open its row ⋯ menu and select Verify debit check.
  3. Enter the two deposit amounts in either order and submit the form. The Expected withdrawal amount is the sum of those deposits; do not enter that withdrawal as one of the deposits.

If verification has not started, the account action is Verify account instead. Verification actions require permission to manage linked bank accounts and apply to accounts used for payments. If no verification action appears, ask a Ramp Admin with linked-account management access to check the account.

Note: If your bank uses positive pay or has a debit block in place, let them know to allowlist Ramp before you begin or as soon as possible. See our How do I lift a debit block on my bank account? article for more on this.

Why does Ramp require this?

We do this to prevent fraud and reduce the chance that an important payment fails.

How does this affect my limit?

If your business limit is locked pending bank verification, successful verification may unlock it.

Does my account need to be verified before I can submit a reimbursement?

You can submit, process, and receive reimbursements while your personal bank account is unverified.

I'm able to submit reimbursements. Why am I unable to initiate repayments?

Verification is required for employee-initiated repayments made by bank account.

How long does it take?

The deposits should arrive within two business days. Once they arrive, you can complete the verification.