A direct connection to your bank is the easiest and safest way to provide the necessary financial information to use Ramp. If your bank is available in the list of banks, but you're unable to connect to it, we suggest trying the below workarounds. If your bank is not in the list of supported banks, please proceed to section 2 below.
Troubleshooting a direct connection
- Log on to your bank's website to confirm your credentials are working
- Check to see that there aren't messages from your bank on your bank's website
- If your login credentials use multi-factor authentication (MFA) to log on to your bank, try connecting with an account that does not require MFA
- Try a different browser
- Disable the adblockers on your browser
- If you are based within the US, please ensure all VPNs on your device are disabled
- If your IP address is based outside the US, use a VPN with a US-based IP address before attempting to reconnect
- Check to make sure that you are selecting the correct account type for your banking institution in the Ramp search box
- Some institutions (such as Chase or Wells Fargo) have multiple account types listed on Ramp’s application
If you are unable to connect your bank directly
If you are unable to find your bank in Ramp’s search box on your application, or you are unable to link your bank after following the troubleshooting procedure above, then please follow the proceeding steps.
- Click “Add Account details” at the bottom of the page after clicking “Add Account” (seen in the image below)
- Include all relevant information about each bank account you would like to be considered by Ramp’s underwriting team (including account type, balance, account number, and routing number)
- Upload three recent bank statements for each bank account you connect manually with Ramp
- Submit your application to Ramp for review
- If your application is approved by the Ramp team, this help article can serve as a guide for next steps